Welcome to St John of God Health Care

St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 26 hospitals and services comprising more than 3,300 hospital beds, including home nursing, disability services and social outreach programs.

As a Catholic, not-for-profit group, we invest all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing Social Outreach services to people experiencing disadvantage to improve health and wellbeing.

Your Role at St John of God Midland Hospital

In this role, you will be responsible for coordinating and delivering high-level clerical and administrative services that support the smooth and effective operation of the Outpatient Department. Your work will play a key role in ensuring patients receive timely, well-organised, and compassionate care.

The clerical model in place includes various Outpatient Officer roles, which include patient facing and non-patient facing roles. This structure promotes a diverse and adaptable workforce, encourages skill development, and ensures a fair distribution of workload and consistent leave coverage.

As an Outpatient Officer, you will be a key point of contact for patients and families, providing a welcoming and professional first impression. Your ability to manage appointments, maintain accurate records, and communicate effectively with both clinical staff and the public will directly contribute to a positive experience for every person accessing outpatient services.

The Position

• Provide a reception service to meet the daily requirements for outpatient services.
• Create and maintain patient information in the Patient Administration System in a timely manner.
• Monitor and manage the waitlists for all specialties and ensure patients are booked within timeframe of category and if unable to, that this is escalated to the HOD/Manager.
• Monitor and manage the Desk emails and ensure these are actioned in a prompt and timely manner.
• Ensure all appointments are correctly booked into WebPAS and patients are appropriately notified of their appointments.
• Receive all Outpatient-related telephone calls, evaluate and initiate any action required.
• Ensure all appointments are correctly booked, and patients are appropriately notified of their appointments and any costs involved.
• Update and maintain Genie database as required.
• Submit invoices to Private Health Funds as required.

Position Requirements
You will bring proven experience in a range of clerical and reception duties, with a strong focus on frontline customer service. Your excellent verbal and written communication skills, combined with your approachable and professional manner, will enable you to work effectively with patients, families, and colleagues alike.

To be successful in this role, you will demonstrate proficiency in a variety of computer systems, including Patient Administration Systems and Microsoft Office applications. Your strong attention to detail, accurate data entry and keyboard skills, along with your ability to prioritise tasks and work independently, will ensure the smooth and efficient delivery of clerical services within the outpatient setting.

Previous experience with billing including the use of Genie, private health funds and eftpos would be highly desirable.

To be considered for this role you will need to submit a cover letter addressing the above position requirements and your suitability for the role - this will be an additional mandatory upload, please ensure your cover letter is attached.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $68,939 to $74,417 per annum, plus 12% superannuation
• Fixed term full time position, working 76 hours per fortnight, up to 12 months
• Discounts on hospital services & private health insurance
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options
• Free on-site parking
• Access to fitness and wellbeing benefits through Fitness Passport
• A welcoming and supportive culture
• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs

Applications will be reviewed throughout the advertising period and interviews conducted regularly - so apply today! Applications will also be considered for roles that come up within the next 6 months.

For enquiries contact Chloe Wenzel, Outpatient Team Leader on (08) 9462 4032

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.