👉🏼 The need-to-know…

Rise has an opening for our next Scheduler to join our passionate and people-focused team. You’ll be the mastermind behind matching our amazing clients with equally amazing support staff, ensuring every shift is smooth, efficient, and meaningful.

This is full-time position based at our Helen’s Place office (Middle Swan) and once up-to-speed/approved you may enjoy some work-from-home flexibility. You must be available Monday to Friday (6am to 8pm) to cover three shifts, 0600 - 1406, 0800 - 1606 and 1154 – 2000. Weekend working may be required in the future on a rotational basis.

🙌What you’ll be doing…

Rostering in our customer management system ensuring appropriately skilled staff are matched to clients to provide support in accordance with the client’s individual support plan.

Optimising rosters to minimise travel time and ensure compliance with the award e.g. break times, rostering to the workers agreed hours of work, minimum shift length, etc

Making roster changes for clients based on change of client or staff circumstances

Keeping everyone in the loop, updating staff and clients via phone or email when rosters change.

Taking and making calls like a pro, handling a high volume of enquiries and requests, then taking prompt action to keep things running like clockwork.

👉🏼 The need-to-have…

Scheduling or resource allocation experience is desirable (bonus points for community settings or NDIS)

Confidence with admin tasks, written communication and tech (including Microsoft Office)

Skills to build strong relationships and adapt communication style to suit different scenarios or client/staff needs

Team-focused and self-driven - confident working independently with remote support, but also able to thrive as part of a collaborative team.

Process pro, you follow routines and procedures with ease, keeping things running smoothly and efficiently

✅ Formalities (The serious stuff!)

Appointments to this position require a NDIS worker screening check. Costs for new checks will be covered and/or reimbursed by Rise.

A cover letter is requested within your application. Applications without a cover letter will not be considered. Within your letter, please address the following:

Overview of your scheduling experience

⭐️Why you should be part of Rise⭐️

Rise has been working with communities for more than 40 years and currently supports over 5000 people from all walks of life. This includes young people at risk, those experiencing mental health issues, people with disability and older people. We offer our RISING stars….

A welcoming culture where your achievements are celebrated, and support is plentiful

Up to $15,900 per annum salary packaging options to bump-up your take home pay plus an additional $2,650 per annum meal entertainment.

HBF corporate discount on health insurance, access to an employee assistance program, and journey cover insurance

Diversity – real diversity. Not just words on a page. We want you to bring your true self to work and encourage applications from people of all backgrounds and lifestyles including those who identify as living with disability, are Aboriginal or Torres Strait Islander or part of the LGBTIQA+ community.

☎️Have more questions? Contact Carla Norrish (Senior Coordinator) on 08 6145 3110 who will be happy to assist you during business hours. Alternatively, you can email [email protected]

APPLICATIONS CLOSE: MONDAY 15 SEPTEMBER 2025

Shortlisting, interviewing, and appointing may begin immediately. We reserve the right to close the position without notice. We suggest you don’t delay applying to avoid disappointment.

🍀 We wish you GOOD LUCK 🍀