NRS Refrigeration is a well-established, family-owned air-conditioning and refrigeration company based in Wangara. We’re looking for a Scheduling Superstar to join our team as an Administrator & Scheduler.

This vital role involves coordinating and scheduling HVAC installations, while also assisting the Service Coordinator with scheduling service, maintenance, and repair jobs, helping ensure smooth operations and excellent customer service.

Key Responsibilities:

Job preparation and data entry into SimPRO.

Receive and manage booking requests to generate daily schedules for technicians.

Coordinate and schedule HVAC Installations.

Assist the Service Coordinator with job and technician scheduling in the Service Department.

Order materials and equipment and coordinate deliveries for upcoming jobs.

Liaise with customers, contractors, site managers, trades and suppliers via phone and email.

Communicate all bookings and issues clearly with technicians and customers.

Ensure accurate completion of jobs and costs assignment in preparation for invoicing and payment processing for completed work.

Perform general administrative duties to support daily operations and assist the accounts department.

Assist with pre-site inductions as required.

Essential Criteria:

2-3 year's experience in a similar administrative role within the mechanical, HVAC, electrical, and/or construction sectors (preferred). However, will consider less experience depending on the candidate.

Proficient in Microsoft Office Suite and scheduling software (SimPRO experience is an advantage).

Exceptional time management, planning and organisational skills.

Ability to work well under pressure in a fast-paced environment.

Excellent communication and customer service skills.

High attention to detail and accuracy in scheduling and invoicing.

Strong problem-solving and decision-making skills to manage scheduling challenges.

Positive, can-do attitude and highly motivated.

This fast-paced role is perfect for someone who thrives in a dynamic environment, enjoys problem-solving, and is proactive in supporting a team. You'll be a strong communicator, detail-oriented, able to stay calm under pressure, and motivated to contribute to the team's success while delivering excellent service to customers.