The Customer Service Administrator will play a key role in supporting the day-to-day operations of the secretarial and business support department within the industrial and manufacturing industry. This permanent role is based in Preston and requires strong organisational skills and a commitment to excellent customer service.

Client Details

Our client is a well-established organisation within the industrial and manufacturing industry. They are a medium-sized company known for their commitment to quality and operational excellence.

Description

• Provide administrative support to ensure smooth daily operations.
• Maintain and update customer records with accuracy and attention to detail.
• Respond to customer inquiries via phone and email in a professional and timely manner.
• Coordinate with internal teams to address customer needs and resolve issues effectively.
• Prepare and process orders, invoices, and other related documentation.
• Monitor and manage inventory levels in collaboration with the warehouse team.
• Assist in scheduling meetings and appointments as required.
• Support the implementation of process improvements for enhanced efficiency.

Profile

A successful Customer Service Administrator should have:

• Previous experience in an administrative or customer service role, ideally within the industrial or manufacturing sector.
• Strong communication and interpersonal skills to liaise effectively with customers and internal teams.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Excellent organisational skills and the ability to prioritise tasks efficiently.
• A proactive and problem-solving mindset with attention to detail.
• Familiarity with order processing systems or CRM software (desirable).
• A commitment to providing high-quality service and meeting deadlines.

Job Offer

• Full-time, permanent position with stable work hours (8am - 4pm, Monday to Friday).
• Opportunities to work on-site in Preston and collaborate with a supportive team.
• Be part of a company with a strong reputation in the industrial and manufacturing industry.
• Comprehensive training and professional development opportunities.

If you're a motivated individual looking to advance your career as a Customer Service Administrator, we encourage you to apply today!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Leasha Adaway.