iSPECT Building Inspections is a national inspection franchise operation seeking a Customer Service & Administration person.

The full time role is based at our Port Melbourne head office and combines customer service and administrative duties with sales.

The gross salary for the role is $64,960 per year.

Customer Service Tasks:

Respond to incoming Phone Calls, Emails, SMS and Live Chats from clients, and convert enquiries into building inspection bookings, utilising the iSPECT booking system;

Support franchisees with scheduling and logistics of each inspection;

Provide written quotes for commercial inspection services;

Support franchisee quality delivery of on time inspection reports to clients.

Assist the franchisee to establish and maintain local referral programs;

Monitor individual franchisee marketing budgets;

Assist the franchisees with income growth;

Support the onboarding new franchisees.

Skills Required:

Experience working in a services role, providing great customer service with attention to detail, maintaining company standards;

Excellent communication and interpersonal skills, with the ability to build strong relationships with franchisee's;

Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines.

Benefits:

Full Time Salary Position;

On Site Parking (Free);

Salary of $64,960;

Opportunity to join a dynamic and exciting service based industry;

On the job training;

If you have the energy, the know-how and the skills and experience we seek, we encourage you to apply!

We will train the right person.