Customer Service & Order Processing – Wholesale/E-commerce
📍 Location: Epping Warehouse – Holly and Ivy
⏰ Hours: Full-time or Part-time, Monday to Friday (8 AM – 4 PM full-time)

Are you an organised and detail-oriented customer service professional with experience in wholesale or e-commerce? Holly & Ivy is looking for someone to join our team at our Epping office to help manage wholesale customer service and order processing.

About Holly & Ivy

Holly & Ivy is a leading Australian brand specialising in seasonal decorations and homewares, with a focus on Christmas, Easter, and other festive occasions. We supply both retail and wholesale customers across the country and pride ourselves on quality products, exceptional service, and a creative, hands-on approach to everything we do. Our team is small, supportive, and passionate about creating beautiful things and delivering a great customer experience.

About the Role:
This role is focused on supporting wholesale and retail customers by answering enquiries, processing orders, coordinating dispatch, and assisting with returns. You’ll work closely with our warehouse and sales team to ensure customers receive the right products on time.

Key Responsibilities:

Respond to customer and sales rep enquiries via phone and email (9 AM – 4 PM)

Process wholesale orders, generate invoices, and allocate payments

Assist with dispatch scheduling and follow up on any missing or delayed deliveries

Support the returns process by preparing documentation and issuing RMAs

Help manage e-commerce orders through Shopify, including basic customer service and fulfilment queries

Use the first hour of the day (8 AM – 9 AM) to review and prioritise daily tasks

What We’re Looking For:

Previous experience in customer service and order processing (wholesale or retail)

Strong written and verbal communication skills

Confident using Microsoft Office (especially Excel) and order management systems

Comfortable working in a fast-paced environment and juggling multiple tasks

High attention to detail, especially when it comes to invoicing and returns

Why Join Us?
🌟 Join a friendly, supportive team in a fast-growing wholesale business
📦 Mix of office-based customer service and hands-on order processing tasks
✈️ Occasional travel opportunities and attendance at industry trade shows
📅 Choose from a full-time or part-time schedule, Monday to Friday
📍 Convenient Epping location

If you’re reliable, organised, and looking to be part of a great team, we’d love to hear from you. Apply now to join Holly & Ivy.