Join the Nuchev Team as our Administration and Customer Service Officer!

Join Nuchev an Australian-based Nutritional & Wellness business as our customer service Super Star!

About the Role

In this key role, you'll be the first point of contact for our valued customers, ensuring smooth communication and seamless administrative support. Responding to daily enquires via phone and email, you will work closely with our Sales and Supply Chain teams ensuring our customers' needs are prioritised across the business. If you thrive on delivering outstanding service, and love to keep things organised and on track, this role is for you!

What You’ll Do

Respond to incoming phone calls and email enquiries in a timely and professional manner

Provide accurate updates and information to customers regarding the status of their orders

Proactively delegate and follow up on customer queries to ensure prompt resolution

Maintain detailed records of customer interactions, orders, and managing associated documentation

Support the Sales and Operations teams by directing enquiries and facilitating internal communication

Preparing and compiling reports to monitor and assess overall customer satisfaction

Provide administrative support to the supply chain team ensuring customer requirements are delivered on time and in full

What You Bring

Excellent written and verbal communication skills

Confidence, maturity and professionalism in handling phone interactions

A positive attitude and a “can-do” mindset, with a focus on delivering exceptional service

Proficiency in data entry and administrative tasks

Strong multitasking abilities with the capacity to prioritise and manage time effectively

A proactive work ethic with the ability to work independently and take initiative

About Us

Nuchev is an Australian-based Nutritional and Wellness business. Nuchev’s products include those branded under Oli6®, Bio Practica and Medicine Tree and a number of globally recognised brands sold under licence in Australia and New Zealand.

Nuchev is Passionate about Making Life Better and is committed to sourcing world class products and industry-leading, Australian manufacturing facilities to ensure the best possible products for our consumers.