$66,081.45 Base Salary + 12% superannuation + generous salary packaging options

Full-time

2-Year Fixed Term contract with a view to permanency

Based in Melbourne

About the Baker Institute

Imagine being part of a healthcare transformation where each breakthrough brings us closer to cures and life-changing discoveries. At the Baker Heart and Diabetes Institute, we are not just conducting research, we are changing lives.

By working towards cures for heart disease and diabetes, we are tackling Australia’s biggest killers head on. Our relentless pursuit to reverse the life-threatening impacts of associated conditions reflects our commitment to combat these fast-growing diseases.

We are at the heart of some of the world’s greatest scientific breakthroughs. Through our research, we are empowering individuals with the knowledge and tools to adopt healthier lifestyles, ensuring they live longer and more fulfilling lives.

Join us at the Baker Heart & Diabetes Institute. Every step we take brings us closer to a healthier future. By working together, we can make a real difference in the lives of those affected by heart cardiovascular disease and diabetes.

The Opportunity

We are looking for a proactive Administration & Customer Service Officer to join our dynamic Infrastructure and Facilities Management team. You will be responsible for providing high-level administrative support to the General Manager and the Infrastructure and Facilities Management team. As the face of the Institute for all visitors, you’ll create an exceptional first impression, delivering warm, professional service that reflects our commitment to excellence.

The successful applicant will be highly motivated, an excellent communicator with the ability to multitask in a high-pressure environment.

How this role makes a difference

As the Administration & Customer Service Officer, you'll be instrumental in ensuring the seamless operation of our Infrastructure and Facilities Management team. You'll be the welcoming face of the Institute, creating a lasting first impression by greeting all visitors with warmth and professionalism.

You will become a valued member of our innovative Facilities Management and Infrastructure team at the Institute. Through this key role, you can contribute to our vision to help people to live healthier for longer, and to stop heart disease and diabetes in their tracks.

How you’ll make an impact

Document and maintain comprehensive administrative procedures and processes across multiple departments including Occupational Health and Safety, Laboratory Operations and other projects.

Develop and maintain comprehensive procedural manuals and workflow documentation, while regularly reviewing them to identify opportunities for improvement.

Support the preparation of reports for senior leadership and deliver comprehensive administrative assistance to the General Manager, contributing to the effective execution of operational objectives.

Provide professional and welcoming front-of-house services ensuring the highest standards of customer service excellence.

Manage phone and email enquiries, direct queries to appropriate personnel, and oversee visitor management systems and protocols.

What will you bring?

You will have:

A relevant degree/qualifications with experience in customer service or administration; or extensive demonstrated experience in customer service/administrative roles.

Excellent communication skills and a professional phone manner, with a proven ability to deliver outstanding customer service.

Excellent interpersonal skills, with the ability to liaise effectively across a diverse range of internal and external stakeholders.

Strong sense of ownership with the ability to follow through on responsibilities and contribute positively to a team culture.

Solution-oriented with strong problem-solving skills and a keen interest in learning new technologies and embracing change.

Excellent planning and organisational abilities, with the capability to juggle multiple priorities and deadlines.

Proficiency in a range of software applications, including intermediate-level expertise in Microsoft Excel and other Microsoft Office programs.

So, why join us?

You can enjoy a challenging career in the exciting international research sector where you can explore your potential and make a real difference.

The Baker Institute offers, generous salary packaging, an employee assistance program, social activities, learning and development opportunities. We also offer modern offices and laboratories in the Alfred Research Alliance precinct with an on-site gym, located opposite beautiful Fawkner Park; and walking distance to Chapel Street and St Kilda Road.

Remuneration will be commensurate with the successful candidate’s qualifications and experience.

We’d love to hear from you

We’re reviewing applications as they are received, so if this sounds like the position for you, you have the skills and knowledge we’re looking for, an appetite to learn, and want to join an organisation where you can make a positive difference please apply without delay. For a position description or further information, please visit baker.edu.au/career

To be eligible to apply for this position, you must have appropriate Australian working rights.

Please note offers of employment are subject to satisfactory background checks and the successful candidate will be required to undertake a police check prior to commencement in the position.

The Baker Institute is an Equal Opportunity Employer. We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, those at any stage in life, and people within LGBTQ+ communities, including trans and gender diverse. We promote family friendly practices. We’re a proud recipient of an inaugural Athena SWAN Bronze Award from Science in Australia Gender Equity (SAGE).

Should you have any questions or need more information, please don’t hesitate to contact our friendly HR team.

Contact Details

HR Team
Baker Heart and Diabetes Institute
[email protected]