Customer Service Officer
City of Darwin
Posted 7 days ago
Customer Service Officer
Part-time (0.4 FTE) permanent position
About the Opportunity
We are currently seeking a self-motivated and experienced Customer Service Officer with a passion for providing exceptional customer service both face to face and over the phone in a high volume, fast paced, multi-functional environment. You will be a part of the team managing daily customer engagement including reception services, telephone and electronic enquiries and transactions.
The key service delivery of the role includes, but not limited to:
Attend to customers promptly, impartially and courteously, considering characteristics, needs and diversity.
Inform customers on the range of services provided to the community by the Council as well as by other agencies and community organisations.
Process payments, permits and complaints efficiently and accurately.
Work professionally, cooperatively and respectfully with other team members to accomplish joint tasks and build positive working relationships.
The position has a pro-rata base salary of $73,789.06 per annum plus superannuation. City of Darwin also provides generous leave entitlements such as pro rata of six (6) weeks annual leave and pro rata of fifteen (15) days personal leave.
To be considered for the role you must have:
Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience.
Minimum of two (2) years’ experience in a customer service environment
National Police Records Check
Drivers licence C Class
For full details of the position and other desirable requirements please refer to the position description. For further inquiries contact hiring manager - Amanda Maansson on 8930 0558.
City of Darwin Talent Acquisition Team can be contacted via:
📞 Phone: (08) 8930 0689
Email: [email protected]
Website: Employment at Council | City of Darwin Careers - Current Vacancies
The vacancy closes 5 pm on 7 August 2025
About City of Darwin
Darwin is arguably Australia's most cosmopolitan city, boasting a population made up of people from more than 60 nationalities and 70 different ethnic backgrounds. The city's multicultural mix is particularly highlighted by its many exciting ethnic cultural festivals and weekly food and craft markets.
Darwin's traditional owners, the Larrakia people, are prominent and active members of the community, and many still adhere closely to their traditional beliefs and customs.
Darwin is a city comprising of a range of industries, however Government employees make up around 60 per cent of the Darwin workforce.
Source: This is an extract from the company's own website.
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