APS3 Service Support Officer -24 Months Long Contract - $39-45 AUD per hour + Super

Your new company

We are seeking a motivated and client-focused Service Support Officer to join a dedicated team delivering essential services to veterans and their families. This role is ideal for someone with strong administrative skills and a passion for providing high-quality customer service in a health or government setting.

Your new role

• Be the first point of contact for clients, visitors, and stakeholders-both in person and via phone/email.
• Manage client appointments and provide reception support using a Client Management System.
• Assist with the coordination of regional events, including group programs and community outreach.
• Perform administrative tasks such as data entry, record keeping, and workflow management.
• Liaise with internal teams and external providers to support client referrals and service delivery.
• Manage regional office operations including travel bookings, invoice processing, and property maintenance.
• Support reporting and quality assurance activities for regional leadership.
• Uphold workplace standards in line with APS values, OH&S, and diversity policies.

What you'll need to succeed

• Demonstrated experience in business operations or service delivery within a health or government environment.
• Strong communication skills-both written and verbal.
• Ability to manage competing priorities and work collaboratively in a team environment.
• A commitment to public service values and client-centred care.
• Must be an Australian citizen.
• Must successfully complete a pre-employment screening check.
• Must obtain and maintain Baseline security clearance.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.