** 3-month immediate start temp contract – full time **
** Fully remote with flexibility to work from anywhere **
** Valid WWCC & Police Check required **

WOW Recruitment is looking for a warm, proactive, and highly organised Customer Service Officer/First Contact Officer to join a fast-paced telehealth business supporting Australians in regional and remote communities. This is a fantastic opportunity to join a values-led team making a real impact.

What you will be doing?

• Be the first point of contact for new clients – providing a calm, empathetic welcome
• Respond to phone and email enquiries within 24 hours (KPI aligned)
• Gather and complete onboarding information, identifying gaps and following up as needed
• Book initial 15-minute calls with clinicians and send files to the intake team
• Help clients understand the services available and direct them accordingly
• Ensure accurate records and handle all data with discretion

What do you bring?

• Experience in healthcare, allied health, or a phone-based customer service role
• A high level of empathy and the ability to support complex client needs
• Excellent communication skills and confidence in filling in knowledge gaps
• Highly organised and detail-oriented with a calm, proactive mindset
• Salesforce experience is a big plus
• Able to work independently in a fast-paced remote environment
• Working With Children Check & Police Certificate Essential

Perks & Benefits

• 3-month contract with potential to extend
• Flexibility to work from anywhere – fully remote role.
• All candidates must have a Working With Children Check and police check

If you're an empathetic customer service superstar who thrives in a meaningful, high-impact role, we’d love to hear from you, APPLY NOW & Shona will be in touch!