About us

The LittleOak Company is a company passionate about ensuring every child has the opportunity to grow up big and strong. We are a New Zealand company run by committed mums (mainly) across Australia and New Zealand.

We produce a range of Infant Formulas and Toddler Milks made from fresh whole goat’s milk. We have collaborated with dietitians and pediatricians to curate the world’s first certified Palm oil-free baby formula. We strive for absolute naturalness, creating wholesome nutrition through game-changing innovation - which is why we are proud to be the world’s first formula to use cold-pressed flaxseed oil.

Everything we do is because we want to ensure all babies have the best and most natural start to life.

About the role

Part-time days (20 hours a week). Days are changeable for the right candidate. Either early start early finish or late start late finish.

This role is a work-from-home role however some travel will be required for work-related events, team building, and co-working opportunities. If Sydney located, some work hours may be in the Sydney office.

We are hiring a Consumer Service Expert to manage consumer queries, process orders, and modifications, and escalate complaints across multiple communication channels.

To excel in this role you need to have an unwavering passion for children’s health, some experience in consumer service is a must, an ability to work autonomously in a digital environment, a skilled problem solver, and most importantly be an excellent communicator, particularly written, and verbal.

We pride ourselves on providing the best consumer experience possible to ensure every parent has a wonderful experience with LittleOak. Feeding a baby is essential, so being able to problem solve and always be determined to find a solution is imperative for this role.

What you would do in this role:

• Provide exceptional, caring, and honest service to our customers consumers instead of customers? via digital, phone, and email channels.

• Be a product knowledge expert to help consumers find products they need for their children or answer product-related questions. Training provided.

• Maintaining a positive, empathetic, and professional attitude towards our consumers at all times.

• Convert product queries into sales.

• Actively work as a member of the team to ensure our company is presented in the best way.

• Develop relationships with consumers.

• Responding promptly to consumer inquiries.

• Acknowledging and resolving consumer complaints.

• Co-ordinating order requests via email.

• Keeping records of consumer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

How can I tell if this is for me?

• Passionate about children’s nutrition and have an understanding of parent’s needs.

• Super passionate about providing excellent consumer service with experience in a similar role.

• Excellent problem-solving skills - support our consumers to find and get what they need rapidly.

• Proficient with computer technology and systems – we will train you.

• A positive and optimistic attitude.

• A high level of initiative to support your team members and consumers – no job is too big or too small.

• A strong sense of urgency - the ability to multi-task in a fast-paced environment.

• Experience or education in nutrition, children, and parenthood.

What's in it for you?

• A bright future – our five-year plan focuses on people, growth, and innovation.

• Career and development – we invest in our people because we know they make the difference.

• A culture of success and fun – we work hard and succeed together as a high-performing team.

How to apply?

If your experience reflects the criteria outlined above, apply now and tell us why you're interested in our Consumer Service Expert role.