Operations Administrator – Port Melbourne
Full-Time | Fast-Paced | Growing Business

An exciting opportunity has opened up to join our fast-growing, dynamic team in Port Melbourne! We're seeking a highly organised and energetic Operations Administrator to help drive excellence across our operations and client services.

We’re looking for someone who thrives in a fast-paced environment, can confidently manage multiple streams of input at once, and brings exceptional communication skills and outstanding attention to detail to everything they do.

🌸 What is Scent Marketing?

Scent marketing is the powerful use of fragrance to influence customer emotions, create memorable brand experiences, and drive loyalty. Just like a logo or a jingle, a signature scent becomes part of a brand's identity.

At Scent Australia, we help leading brands such as Kookai, Country Road, Nude Lucy, Chadstone Shopping Centre, GPT Group, Investa, Funlab, InterContinental, Rydges, and many more.

As Australia’s market leader in this rapidly growing industry, Scent Australia offers you the opportunity to grow alongside a business that’s defining the future of branded environments.

🔧 Key Responsibilities

Admin Email Management

Review and action all incoming emails daily

Communicate with clients to resolve concerns and respond to inquiries

Keep our inboxes organised and up to date

General Administrative Support

Provide ad-hoc assistance to team members as needed

Help ensure smooth and efficient office operations

Postage Management

Process manual and automatic postage orders

Ensure accurate and timely dispatch

Monitor and replenish postage supply inventory

Client Check-In Emails

Send regular check-in emails to clients to gather feedback

Collate and share client feedback with the appropriate teams

Audit Support

Assist the operations team with internal audits

Help gather and organise required documentation

Ensure compliance with internal processes

🌟 Performance Expectations

Maintain a high standard of accuracy and attention to detail

Communicate clearly and professionally, both verbally and in writing

Prioritise tasks and manage time effectively

Show initiative and contribute to process improvements

This role is ideal for someone eager to contribute to a purpose-driven business while growing their skills in operations and client care. If you love ticking things off a to-do list, solving problems, and making systems run smoothly—this one’s for you.

Apply now to join the scent-sational team at Scent Australia!