Customer Service & Catering Orders Team Member (Entry-Level)
📍 West Melbourne | Full Time | Monday to Friday, 9:00 am – 5:00 pm
💰 Pay Rate: $28.12 per hour + super (HIGA Award – Clerical Grade 3)
🥗 Help customers, recommend great food, and become a catering expert

Love food and helping people? Start your career in customer service with a flavour-packed role.
At Elizabeth Andrews Catering, our customer service team doesn’t just answer the phone—they help Melbourne’s best offices and events get the food they need. You’ll be guiding customers through our menu, answering queries, recommending options for dietary needs, and upselling like a pro. If you're friendly, organised and love talking about food, this is the role for you.

About the Role
This full-time position is Monday to Friday, 9:00 am – 5:00 pm at our West Melbourne office. You’ll be part of a small, friendly team that takes pride in helping customers place orders with confidence and ease.

Key Responsibilities

Answer customer enquiries via phone and email

Take and process catering orders accurately and efficiently

Recommend suitable products based on customer needs, including dietary requirements (e.g. gluten-free, vegetarian, dairy-free)

Upsell or suggest add-ons that enhance the customer’s order

Troubleshoot order issues and liaise with internal teams

Maintain customer records and update CRM systems

Clerical Grade 3 Tasks (HIGA Award)

Respond to and action customer inquiries in your area of responsibility

Use software to create, format, edit, and manage business documents

Maintain paper and electronic filing systems

Apply product knowledge to guide customers and direct internal communications

Operate phones, printers, scanners, and other standard office equipment

Accurately enter order data into systems and update records

About You

Strong verbal and written communication skills

A friendly and professional phone manner

High attention to detail and accuracy

Interest in food and ability to learn our product range quickly

Previous experience in admin, customer service or hospitality is a plus—but not essential

What You’ll Get

Award rate: $28.12/hour + super

Full training provided and room to grow

A close-knit and supportive team

Work with food every day (yes, you’ll get to try it too!)

Convenient West Melbourne location close to public transport

Apply Now
If you love helping people, enjoy talking about food, and want to work with a brand that’s trusted by Melbourne’s top businesses, apply now and join our customer service team!