About the role

Smart Start Interlocks is seeking a passionate and dedicated Customer Service Officer to join our team. As a Customer Service Officer, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and their experience with our company is positive and seamless.

What you'll be doing

Handling incoming calls and responding to customer inquiries in a friendly and professional manner

Providing accurate information and guidance to customers on our products and services

Resolving customer issues and complaints in a timely and effective manner

Maintaining detailed records of customer interactions

Collaborating with other departments to ensure a consistent and high-quality customer experience

What we're looking for

Previous experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry

Strong communication and interpersonal skills, with the ability to deliver exceptional customer service

Excellent problem-solving and decision-making skills, with a focus on delivering positive outcomes for customers

Ability to work effectively in a team environment and under pressure to meet deadlines

A passion for providing a positive customer experience and a commitment to continuous improvement

A national police check

What we offer

At Smart Start Interlocks, we are committed to creating an environment where our employees can thrive. We offer a competitive salary, opportunities for career development, and a range of benefits including team social events and employee discounts. We operated on a rotating roster, Mon-Fri 7.30am-6.00pm; Sat 9am-12.30pm with overtime rates when applicable.

About us

Smart Start Interlocks are the leaders in offender monitoring, we provide governing bodies with effective solutions for monitoring offenders under Drink Drive legislation. We have been operating in Australia for over 13 years with multiple locations across the country. The corporate office is based in the north-east suburbs of Melbourne.

If you are passionate about customer service and are ready to join a dynamic company, we encourage you to apply now.