About us

Appetite Catering have been in operation for over 15 years, are a small family operated corporate catering company with very loyal and long-standing customers. Our menu focuses on items made in-house and we pride ourselves on the quality of our food and our service. We offer delivered catering for the corporate market.

We are seeking someone with outstanding customer service and a can-do attitude who is keen to learn all about our business and grow with it.

The role is around 25-30 hours per week, no weekends, no nights and is based in West Melbourne.

Working alongside the General Manager, you’ll be part of a small but efficient team of passionate and experienced professionals. This role provides potential for growth into a full-time position (as the business grows) for the right applicant and is available for an immediate start.

About you

You might be someone who has 2-3+ years’ experience with a hospitality and/or catering background with excellent customer service experience in a related or entirely different industry who is willing to learn. You will need strong organisational skills, an ability to manage multiple tasks simultaneously and always think a step ahead. You need to have confidence and professionalism in your customer service approach, willingness to get involved, learn, and contribute to a harmonious hard-working team.

As one of the first points of contact for our business, your exceptional customer service skills will be paramount. Essentially, this role is perfect for someone who is a great communicator that loves working with/has a good knowledge of food and assisting customers.

Days may include:

Answering incoming calls and emails for order and menu enquires and customer assistance.

Entering and amending catering orders per customer requirements.

Creating catering quotes to suit a customer’s brief.

Working closely with the General Manager, kitchen, and drivers with a focus on teamwork.

Entering bills and invoicing customers.

General filing and admin.

Delivering orders to customers based on delivery requirements for the day. This involves navigating CBD streets in one of our vans (manual) to drop off catering to our customers.

Business development.

General admin for our sister business.

The successful applicant must have the following:

Positive, friendly, can-do attitude & strong work ethic.

Genuine, enthusiastic, professional customer service.

Previous experience in office admin or similar.

Understanding of food and dietary requirements.

Ability to work in an often busy & changing environment whilst always remaining calm and focused.

Attention for detail and accuracy.

Great energy, professional presentation, high hygiene standards.

Intermediate computer skills.

Fluent English and great communication skills.

Be a confident driver with a clean & valid full driver’s license (ability to drive a manual vehicle is essential).

Australian Residency.

Highly desirable but not essential

Previous hospitality/catering experience.

Familiar with MYOB accounting software.

The Benefits

Great team environment

Monday to Friday – no nights, no weekends

Easy public transport access