POSITION OVERVIEW

Role Title: Sales & Customer Service Representative / Course Advisor

Employment Type: Full Time or Casual position available. Must be able to work Saturdays.

Location: SFC Sydney Flight College, Bankstown Aerodrome.

The largest not for-profit Aero Club on the Eastern Seaboard, with over 55 years of experience in training pilots. Starting out as a flying club we have since grown to now train the next generation of pilots, with over 100 new pilots commencing their aviation journey every year.
SFC has recently expanded its flight training operation with a second airbase in Tamworth, NSW.
With the club still at the heart of the organisation, we are now leading the way in training, fleet and our new Pilot Training Academy.

We love working with people who have initiative, are proactive in finding best practice and love what they do.

POSITION SUMMARY
You will be responsible for outbound calls and building rapport with prospective students, conducting face to face consultations to discuss their flight training needs and journey.

You will be trained and supported to ensure the conversation and conversion is compliant and successful.

The successful candidate will have a passion for delivering exceptional customer service, possess transferrable sales skills, exhibit emotional intelligence, professionalism and have the ability to work autonomously.

To be a part of this growing company, you will need to have:

A positive “can do” attitude and an eagerness to learn.

Be teachable and coachable.

Excellent rapport building skills.

Previous sales experience working with KPI’s.

A strong work ethic with a dedicated sense of achievement.

Motivated by targets, can work well autonomously and within a team dynamic with shared goals.

Exceptional customer service, written and verbal communication skills.

Service orientated with a genuine concern for our students needs.

Have a high level of emotional intelligence.

High attention to detail.

Experience in Microsoft Office Suite.

You have strong interpersonal skills and an ability to work with a diverse range of people.

Key responsibilities will include:

Delivering exceptional customer service to achieve the company growth outcomes.

Developing key relationships with students, your team, and others within the organisation.

Liaising with prospective students, discussing course information as well as possible career paths.

Ensuring follow up calls are conducted in a timely manner.

Conducting face to face consultations with prospective students - showcasing SFC, its Clubhouse, the aircraft and providing information on courses and training options.

Meeting KPIs.

What will be provided:

Competitive salary with annual leave and sick leave.

Fun work environment with recognition.

Free onsite parking.

Be a part of the Flying Club and its events.

Work in an exciting industry and a growing company.

This is a full-time, permanent position, based at Bankstown Aerodrome

Feel free to call Angela prior to applying on 0403 533 310.
Please attach a cover letter with your resume and application.