About Us

Goodyear Autocare Merimbula is part of a nationally recognised brand known for delivering expert mechanical repairs, tyre services, and vehicle maintenance. Our workshop is locally owned and operated, with a strong focus on customer satisfaction, professionalism, and quality workmanship.

We’re currently seeking an enthusiastic and well-organised Service Advisor to join our team. This is a key front-of-house role suited to someone who thrives in a busy, customer-focused environment.

About the Role

As the Service Advisor, you will be the first point of contact for customers. Your role is to ensure a smooth and positive experience from booking to collection, while supporting the workshop team with clear communication and efficient workflow coordination.

Key Responsibilities:

Greet and assist customers in person and over the phone

Schedule service bookings and manage daily workshop calendar

Prepare and present repair quotes and invoices

Liaise between customers and mechanics to ensure accurate job delivery

Keep customers informed of progress, costs, and completion times

Accurately manage job cards and service records

What We’re Looking For

Experience in a service advisor or customer service role (automotive preferred)

Excellent verbal and written communication skills

Strong attention to detail and time management

Friendly, approachable, and professional manner

Ability to work under pressure and manage multiple tasks a must

Sound computer skills

Valid driver’s licence

Benefits

Full-time, stable position with a nationally trusted brand

Supportive team and positive workplace culture

On-the-job training and development

Competitive salary based on experience

Staff discounts on tyres, parts, and servicing