Internal Sales & Customer Service Representative
Western Sydney
$75,000 + Super

About the Company
This well-established Australian wholesale supplier is a trusted name in the building supply industry, known for its quality products and personalised customer service. With a strong focus on long-term partnerships, the business values collaboration, integrity and a supportive, family oriented workplace culture.

About the Role
We’re looking for a motivated Internal Sales & Customer Support Representative to join a friendly and fast paced team. In this role, you’ll be the first point of contact for customers providing solutions, managing orders and building strong lasting relationships.

You’ll handle a mix of inbound and outbound calls, create accurate quotes and help drive growth through outstanding customer service and proactive communication.

Key Responsibilities

• Respond to customer enquiries with prompt, effective solutions
• Make outbound calls to strengthen existing relationships and identify new sales opportunities
• Use inventory systems to confirm product availability and process orders accurately
• Prepare quotes and ensure high attention to detail throughout the order cycle
• Resolve customer issues before escalation and ensure satisfaction
• Promote new products and identify up sell or cross-sell opportunities
• Provide support to other areas of the business as needed

What You’ll Bring

• A friendly, professional phone manner and strong relationship-building skills
• Ability to handle multiple customer requests with accuracy and care
• A sales mindset with a talent for identifying and converting opportunities
• Experience with CRM and inventory systems
• Strong organisational and time management skills
• Passion for customer service and building long-term client connections

This role requires you to be onsite 5 days a week and applicants must have full working rights.

If you are on the lookout for a new role, apply with your latest resume and we will get in touch!