We’re partnering with an innovative non-bank lender who specialise in a reverse mortgage lending product and are made up of an impressive leadership team. I'm seeking x 2 Customer Service and Sales Associates to join the team and work in the beautiful Double Bay office. In this role, you will be a crucial factor in building the business by cultivating long-term relationships with all new and current customers. You will need to have excellent communication skills and a passion for people. This is an excellent opportunity to join a growing business and learn from an experienced, knowledgeable and friendly team.

Key Responsibilities

• Develop and enhance service relationships with current and prospective customers
• Provide inbound and outbound customer support in pre-sales, onboarding, settlement and servicing
• Support applications through the sales funnel, ensuring to understand customers needs
• Educate customers on the product and have patience when explaining the product onboarding process and lifecycle
• Problem solving and complaints handling, working with the wider team to manifest excellent solutions for customers

Key Requirements

• An interest and basic knowledge of the financial services industry, from a university degree in finance, economics or business management
• Enthusiastic and empathetic nature, a strong work ethic and the ability to adapt as the business grows
• An innovative approach, with the desire to improve processes and procedures
• A true passion for people and relationships, with outstanding communication skills (written and verbal)
• Naturally commercial and entrepreneurial

In this role, you will be mentored by a high performing team and become an SME in the business for the product offering and customer support. My client offer an extremely welcoming working culture where you will be rewarded for your hard work and feel valued from day one.

Please note: DOUBLE BAY office. This is a short walk from Edgecliff train station and you will be expected to be in the office 4 days per week after the initial probationary period.