Details:

A Dymocks Education company, Dymocks Tutoring is looking to be the market leader in tutoring services for Primary and High School students. If you'd like to be involved in a business committed to great student outcomes, get in touch today.

About You:

This is a sales and customer service role. That means you provide sales support to assist customers in purchasing services from Dymocks Tutoring and then provide post-sales support (aka customer service) to ensure that our valued customers are always delighted with the service they receive.

Your duties will include:

Making customer sales calls

Taking customer service enquiries, including providing support with enrolments and access to online systems

General administration related to sales and customer service

Keeping the hub location well-maintained to represent the brand to current and prospective customers

Collaborating with the team to ensure smooth operations across all locations

Reporting to your Sales Manager and Hub Manager

Prior experience in sales and customer support is essential.

Criteria include:

Genuine, friendly, vibrant and welcoming personality

A love of sales and meeting customer needs

Excellent time management and organisational skills

Good written communication skills and a high degree of attention to detail

You will have or need to obtain a current Working with Children Check or equivalent

A high level of proficiency using office productivity software

Desirable but not essential:

Proficiency in Mandarin is highly desirable but not essential

Location:

This role will cover any of our five hubs: Parramatta, Burwood, Chatswood, Epping, and Hurstville. Each hub is conveniently located within walking distance of its respective train station.

Sales and Customer Service Officers are expected to be flexible and capable of working across multiple hubs. While you will have a primary location based on your preference, we anticipate that you will be available to support other hubs as needed.

Hours and Remuneration:

This is a casual role with the following available shifts which you should nominate when applying:

Monday to Fridays 3:00 pm to 8:30 pm.

Saturday and Sunday, 8:30 am to 6:00 pm

A mix of weekday and weekend e.g. Sunday to Wednesday or Wednesday to Saturday (inclusive)

The business operates during school terms on the same hours as it does in term. Leave is generally limited to school holidays and there is a 3 week mandatory shut-down over Christmas.

This role is covered by the Miscellaneous Award. In addition, you’ll have the opportunity to earn performance-based bonuses, rewarding strong results and outstanding service.

Right to Work in Australia:

You must have the right to work in Australia and provide evidence of this to us.

Applications

Whilst we would love to chat with all applicants we simply do not have time with the number of applicants we receive. Accordingly, DO NOT call to discuss your application. You will receive contact through our recruitment process.

Privacy

By applying for employment with Dymocks Tutoring you consent to the collection and use of your personal information for the purpose of assessing your suitability for employment and offering you employment if you are the successful candidate. Any personal information collected from you will be dealt with in accordance with the Dymocks Tutoring privacy policy which is accessible at: https://www.dymockstutoring.edu.au/privacy-policy