Our client is a mission-led, not-for-profit organisation with a strong national presence. With over a century of impact and innovation, they operate a complex and highly respected business model that balances commercial sustainability with community purpose.

Duties and responsibilities:

• Provide reception and administration support to the Allied Health Providers including contributing to programs and project work, handling confidential information, and coordinating health and safety compliance and reporting.
• Responsible for coordinating and managing a high level of accuracy with DVA and Medicare billing in the clinical setting as well as the timely reconciliation reporting requirements of billing procedures.
• Manage all incoming and outgoing referrals. Establish new client records for incoming referrals in the electronic medical records system and other relevant databases in a timely manner.
• Facilitate timely and accurate data entry of client information into relevant data bases and systems, ensuring records and files are stored and retrieved efficiently and securely.
• Conduct daily opening and closing procedures for the Centre.
• Management of all incoming and outgoing communications including email, mail, and referrals.
• Prepare agendas for team meetings, attend meetings, and follow up action items as required.
• Maintain and manage stationery resources as required.
• Undertake general office housekeeping tasks in order to maintain a clean, tidy and welcoming environment for clients and visitors.
• Provide administrative support to the Allied Health Practice Manager, Senior Allied Health Receptionist, Clinical Administration Officer, including any relevant work as directed.

Experience:

• Friendly and caring experienced Receptionist, with an understanding of confidentiality and working in a mental health and allied health setting
• Ability to maintain a calm and professional demeanour when liaising with clients who may be experiencing crisis or are vulnerable, including maintaining appropriate boundaries.
• High levels of self-awareness, ability to adjust your communication style to suit your audience and client centred approach to your work.
• Ability to use initiative and to be proactive with tasks as well as taking ownership of deliverables.
• Intermediate computer skills, including proficiency with the Microsoft Office Suite
• Flexibility in approach to work when unplanned demands conflict with meeting deadlines.
• Excellent oral and written communication skills

This is a full-time permanent position, working Monday to Friday. Salary is $72,800 + Super + Salary Sacrifice.