Company Description

Join a wonderful group of kind caring colleagues who work well together, are thoughtful and supportive of each other and form close relations and rapport with providers.

Job Description

We currently have 3 permanent (continuing) vacancies, all 3 days per week (0.6 FTE):

• 2 at Gold Coast campus
• 1 at Brisbane South (Nathan) campus

Open hours are from 8.30 – 4.30 so you will need to be available for rostered start times of 7.45, 8 0r 8.30 between Monday – Friday and available to work until 5pm.

As a Medical Receptionist (Griffith’s title for this role as per the Position Description is Student Services Officer), you will be first point of contact for clients, external agencies and employees who use our services.

In this position you will work collaboratively with colleagues across Health & Medical Services, Counselling & Wellbeing Services, Disability & Accessibility Services, Chaplaincy Services, and with visiting health practitioners.

Your responsibilities will include:

• providing high level administrative support
• managing client bookings for Student Wellbeing & Accessibility
• processing billings and undertaking financial reconciliation for the Health and Medical Service

It is essential you be, and remain, vaccinated against the following vaccine preventable diseases during their employment: measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B. It is also essential you have Medical Reception experience.

What we can offer
The full-time base salary is HEW Level 4, $73,623 - $77,680 + 17% superannuation. The total FTE package will be in the range $86,139 - $90,886 per annum. (This position is Pro Rata at 0.6 FTE, 3 days per week) You will be based at either Nathan or Gold Coast campus and across campus travel may be required at all times.

About you
Demonstrated experience as a Medical Receptionist working in a clinical / medical environment is essential.

• You are a team player, have excellent interpersonal skills, are respectful and willing to go the extra mile.
• You can multitask, provide high level administrative support across the unit, manage billing within the Health and Medical Services and be responsible for the management of cash and EFTPOS transactions and reconciliation.
• You are familiar with practice management systems (Genie and Point and Click preferred, but not essential), coordinating practitioner appointment books, appropriately triaging clients and adept at systems including Microsoft O365.
• Highly developed customer service skills which will ensure you thrive in this role.

Qualifications

A blue card is required in this position, so either you need to have a blue card or be comfortable with obtaining a Blue Card (Griffith University will cover these costs).

Additional Information

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Why join Griffith?
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives – on campus Gym facilities

How to apply
At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the “About you” above and the Position Description)
• Current curriculum vitae/resume including full contact details

Applicants must have Australian working rights. Sponsorship is not available for this position. Successful candidates may be subject to a criminal history check.

For further information specifically about this role, please contact Ms Susan Schwab, Coordinator, Administration and Systems, via [email protected]

Closing date: Sunday 22nd June 2025 at 11:59pm. All applications are to be submitted online.