Front of House Receptionist – Motor Hospital (Kelvin Grove)

Are you an organised, customer-focused individual who thrives in a fast-paced environment? Motor Hospital, a proudly family-owned and operated mechanics workshop in the heart of Kelvin Grove, is looking for a dynamic Front of House Receptionist to join our team. With over 50 years of providing top-quality automotive care to the local community, we take pride in our friendly, honest service and are looking for someone who shares our commitment to excellence.

About the Role:

As our Front of House Receptionist, you will be the face of Motor Hospital. This role is perfect for someone who can juggle multiple tasks while maintaining a warm and welcoming attitude. You will be responsible for:

Customer Service: Greeting customers in person, over the phone, and via email, providing friendly and professional support.

Quoting and Invoicing: Preparing accurate quotes for services, converting quotes into work orders, and processing payments.

Scheduling and Coordination: Managing bookings, liaising with technicians, and ensuring efficient workflow in the workshop.

Supplier Management: Communicating with suppliers to order parts and track deliveries.

Upselling and Customer Retention: Identifying additional services customers may benefit from and guiding them towards solutions.

General Administration: Maintaining a clean and organised front office, handling incoming calls, and assisting with various administrative tasks.

About You:

We are looking for a proactive and personable individual who is ready to take ownership of this role. The ideal candidate will have:

Strong communication skills and a friendly, approachable manner.

Experience in a customer service or front office role (automotive industry experience is a plus but not essential).

Basic understanding of vehicle servicing and repairs (training can be provided).

Ability to multitask and work efficiently under pressure.

A proactive approach to problem-solving and a willingness to learn.

Experience with basic computer systems (quoting, invoicing, and email management).

What We Offer:

A supportive, family-oriented work environment.

Stable, full-time hours (Monday to Friday, 7:30 am – 4:30 pm).

Competitive hourly rate with the potential for performance-based bonuses.

Opportunities for training and skill development.

A chance to be an essential part of a well-respected local business.

How to Apply:

If you are a people person with a knack for organisation and love the idea of being the heartbeat of a trusted local workshop, we want to hear from you! Submit your resume and a brief cover letter outlining why you are the perfect fit for this role.

Join Motor Hospital and help us keep our community’s cars running smoothly! 🚗