About us

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

Southern Cross University’s Pro Vice Chancellor (Academic Quality) portfolio is seeking a Senior Manager, Student Integrity and Conduct, to lead, provide expert advice, identify emerging trends, and drive improvements in policy and practice while serving as the primary liaison with external regulatory bodies. Your core responsibilities will include:

• Build and maintain strong relationships with internal and external stakeholders to influence and implement effective student conduct and integrity processes aligned with strategic priorities
• Provide expert advice and leadership on student conduct, complaints, and integrity matters, ensuring compliance with Higher Education Threshold Standards and sector best practices
• Lead and manage a high performing unit responsible for student integrity, conduct, and compliant case management, ensuring efficient workflows, professional service delivery, and timely resolution
• Drive continuous improvement through development, implementation, and review of policies, procedures, staff training and systems related to student grievances, misconduct, and complaints handling.
• Oversee investigations and complex case management, including serious matters such as Sexual Assault and Sexual Harassment, ensuring integrity, fairness, and accountability throughout the process
• Monitor, analyse and report on student conduct trends and complaint data to inform strategic decisions, support institutional reporting requirements, and contribute to sector engagement and reform

About you

You will be passionate about fostering a fair, respectful, and accountable university environment by leading best practice approaches to student integrity, conduct, and complaints management, and championing the rights, safety, and wellbeing of all students. More specifically, you will have:

• Postgraduate qualifications, combined with extensive relevant experience, or an equivalent combination of education, training, and professional expertise
• Proven leadership in managing and improving integrity, conduct, and complaints frameworks, with a strong understanding of relevant legislative and sector best practices
• Demonstrated expertise in complex case and complaint management, including investigations into sexual misconduct, racism, gender-based violence, and disciplinary processes
• Strong knowledge of customer protection, privacy, and administrative law, and the ability to apply this within the Higher Education Context
• Excellent leadership and stakeholder engagement skills, with the ability to mentor high performing teams, build trust, and communicate complex information clearly across diverse audiences.

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

• Full-time, continuing (permanent)
• Located at either Gold Coast, QLD 4225, Lismore, NSW 2480, or Coffs Harbour, NSW 2450. Generous relocation support available.
• HEW 10. The base salary ranges from $137,628 - $155,609 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $182,062. Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Further information

To view the full position advertisement and details of the application process, please click on the APPLY button where you will be redirected to the Southern Cross University website.

Closing Date: 11.30pm AEST, 29 June 2025

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who are LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Together, we are Transforming Tomorrow.