• Student Support and Wellbeing Services (SWSS)
• Full-time continuing position with salary in the range $113,377 - $127,112 (HEW 8), plus a generous super allowance of up to 17%.
• Engaging and varied role offering significant opportunities to improve student outcomes by leading projects and collaborating with motivated teams committed to best practice.
• Seeking a detail-oriented and adaptable manager with awareness of student progress factors or frontline education experience, comfortable in a student support environment and capable of managing competing demands.
• Based at our St Lucia campus (with occasional travel to other UQ sites)

About This Opportunity

As the Manager, Student Support & Wellbeing, you will empower high-performing, cohesive teams to elevate student outcomes and experiences across the university. This pivotal leadership role involves driving continuous improvement and overseeing diverse, multi-disciplinary teams responsible for engagement, comprehensive student support (including under 18 international students), and fostering a culture of diversity, inclusion, and psychosocial safety within welcoming student spaces.

Key responsibilities will include:

Lead High-Performing Student-Centred Teams

• Empower teams to deliver exceptional student-centred service by prioritising staff wellbeing, optimising workload management, and fostering a productive and creative culture responsive to evolving student needs.

Drive Collaborative Service Delivery

• Collaborate and partner across UQ to ensure proactive and effective responses to student needs, underpinned by a shared understanding of holistic student-centred service delivery.

Champion Strategic Initiatives & Stakeholder Engagement

• Lead assigned initiatives, fostering positive collaboration and advocacy with stakeholders and subject matter experts, applying evidence-informed best practice to enhance the student experience.

Manage Resources & Performance

• Oversee budget and resource optimisation (including casual staffing), establish data sources and reporting to promote SSWS activities aligned with UQ's strategy, and direct the development of effective student support materials and self-service options.

Please note leave restrictions may be in place during certain periods in the year.

About You

Essential

• Degree/qualifications with extensive relevant management experience.
• Proven experience in leading diverse teams to deliver effective and efficient client-centred services, encompassing workload management, delegation, performance management, and staff development.
• Demonstrated understanding of and capacity to operate within student support and wellbeing services, including awareness of the needs of diverse and vulnerable student groups.
• Significant experience in building and maintaining effective partnerships with a wide range of stakeholders across complex organisations, including senior levels, to achieve agreed outcomes.
• Proven ability to develop and implement project plans (including outcome measurement and evaluation), manage workload under pressure, and communicate effectively to motivate staff towards innovation and resilience.

Desirable

• Ability to develop resources for student-centred services, coupled with an awareness of higher education teaching and learning pedagogy, innovation, and national/international student experience issues (including legislative frameworks and applying trauma-informed, intersectional approaches).
• Experience in frontline service delivery within a large, multi-site higher education or similar environment, alongside an understanding of information systems and the implementation of technology solutions.

You must maintain unrestricted work rights in Australia for the duration of this appointment, and may be required to complete background checks including, criminal history and education checks. Employer sponsored work rights are not available for this appointment.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave, 17% superannuation contributions, 17.5% annual leave loading.
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
• Health and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
• Cheap parking, On campus childcare and Salary packaging options.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the 'About You' section
• Resume

For more information about this opportunity, please contact Catherine at c.fitzgerald3@uq.edu.au. For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.

Applications close Sunday 1 June 2025 at 11.00pm AEST (Job Reference Number - R-51343). Please note that interviews have been tentatively scheduled for 13 June 2025.

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.