Are you a highly organised and empathetic individual with a passion for providing exceptional customer service ensuring clients are connected to the most appropriate support and laying the foundation for a positive and empowering client experience.

TDN is a not-for-profit organisation with a long and proud history, dedicated to helping Tasmanians age and live well in their home for as long as possible.

We’re looking for an Intake Officer to play a vital role in supporting aged and disability clients to live well, with dignity, independence and community connection.

Key Responsibilities:

As our Intake Officer, you will:

• Manage day-to-day referral and intake process
• Respond to incoming referrals and initiate contact with clients/and or carers
• Registering clients in our client management system
• Providing exceptional customer service to external customers
• Liaising with relevant internal staff regarding acceptance, allocation, transition and exits.

What we are looking for:

• Exceptional customer service and a high level of professionalism
• Organised with exceptional time management skills and the ability to deal with multiple priorities
• Interpersonal skills that enable strong relationships to be built with stakeholders
• Strong computer literacy
• Self-motivated and outcome orientated
• Ability to work with sensitive and confidential information
• Previous experience in administration

Why Join TDN?

TDN is a values-led organisation, committed to empowering people and supporting vibrant, connected communities. As part of our team, you’ll enjoy:

• A supportive and purpose driven workplace.
• Opportunities for growth.
• The chance to make a meaningful impact every day.
• Not for Profit Tax Benefits of Salary Packaging
• Access our Fitness Passport Program for discounted gym and pool membership.

For more information: Visit www.thedistrictnurses.org.au/careers to access the detailed position description and selection criteria.

Questions? Contact Steve McCullagh, Executive Manager - Business Development and Partnerships on (03) 6208 0500 or email [email protected]

How to apply: Please submit your resume and a cover letter addressing your experience and why you would be a great fit for The District Nurses via SEEK by close of business Wednesday 5th November 2025.

We reserve the right to commence recruitment proceedings immediately and may close the advert early at our discretion.