Role: ICT Support Officer

Employment Basis: Permanent full-time

Salary Range: Band 2: $66,766 to $71,857 + superannuation

About the role

Parliament of Tasmania offers a supportive environment to enable our employees to do the best work of their career. We’re looking to secure a new ICT Support Officer.

The role exists to provide customer focused ICT support to Parliament House clients ensuring the continuous operation of ICT, audio, security, telecommunications, and broadcast services.

When required, provide vision switching for the Tasmanian Parliament Broadcast System on sitting days along with other committee hearings and Presiding Officer approved events.

As a trusted colleague, you’ll have professional flexibility to perform the role whilst being empowered to build a sense of community at work. You’ll be reporting to the Assistant Manager, ICT Delivery.

About Us

The Parliament of Tasmania is a meeting place where elected representatives meet to make laws, authorise the expenditure of public funds, scrutinise the government of the day, and give a voice to their constituents in the electorates. The Parliament is made up of three (3) separate Departments consisting of House of Assembly, Legislative Council, and Legislature - General.

Location

We foster a collaborative and engaging workplace. As such, this role is required to be performed in person and on site in Hobart.

We want to hear from you if you have

Demonstrated technical knowledge and practical experience in supporting computer hardware, peripherals, business applications (including cloud services), operating systems, and networks within a Service Desk environment.

Strong client service, communication, analytical, and problem-solving skills, with the ability to develop clear user documentation, prioritise tasks, and work effectively as part of a small team to deliver timely, high-quality support and training.

Demonstrated commitment to a continuous learning and improvement culture where team input, innovation and professional learning opportunities are valued and invested in with the capacity to proactively identify and undertake learning opportunities to extend personal skills and experience.

Commitment to working in a values-based organisation demonstrated by an alignment with the purpose, culture and values of the department, and to upholding shared values through appropriate workplace behaviour.

A current Driver’s license (or commitment to acquire in an agreed timeframe) and intrastate travel is required to provide support and assistance in regional offices. Interstate travel as required.

How to apply?

If you wish to do the best work of your career, applications will only be received through seek.com.au. Only complete applications will be considered. Auto-generated (AI) applications will not be considered. All applications should include a resume and a short application of no more than two pages to demonstrate how what you have done previously applies to the advertised vacancy. It is not necessary to repeat information in your short application that can easily be seen in your resume.

Essential Requirements

To be considered for this position, you must be an Australian citizen or permanent resident, a New Zealand citizen, or hold a current visa which allows you to work in Australia in a permanent full-time role.

Before Applying

Please read the Position Description and Information for Applicants guide which is available at https://www.parliament.tas.gov.au/parliament-of-tasmania-recruitment

Reasonable Adjustment

If you require a reasonable adjustment during the selection process (e.g. building accessibility, information in different formats), it is recommended that you do not include this in your written application, rather email the vacancy contact person.

Applications close by 9.00 AM Monday 27 October 2025. Late applications will only be considered in exceptional circumstances. Please note applications may be shortlisted as received as this is an immediate vacancy.

Want to know more?

Please make contact with Chris Machin, Manager Broadcast and Digital Services by emailing [email protected]