About Us:

We are vibrant and modern medical centre located in the heart of South Melbourne. We are dedicated to providing high-quality, accessible healthcare services in a warm and welcoming environment. Our team of experienced doctors, nurses, and allied health professionals are committed to delivering personalised and professional care across a wide range of medical and support services.

The Role:

We are seeking a dynamic and experienced Senior Receptionist to join our team. As the first point of contact for our patients, you will play a crucial role in ensuring a welcoming and efficient environment. Your responsibilities will include managing the reception area, coordinating patient appointments, and providing administrative support to the Practice Manager and our healthcare professionals. This position provides an excellent opportunity to develop your skills in a supportive environment.

Key Responsibilities:

Greet and assist patients with a friendly and professional manner

Manage appointment bookings and patient records

Handle phone and email inquiries promptly and courteously

Coordinate with medical staff to ensure smooth clinic operations

Maintain a clean and organized reception area

Process billing and payments

Train and supervise reception staff

About You:

Previous experience in a medical reception role (leadership experience will be highly regarded)

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficiency in Best Practice software (or similar medical software) and Microsoft Office

Ability to work in a fast-paced environment while building team cohesion

High level of attention to detail and accuracy

A compassionate and patient-focused approach

Roster:

The successful applicant will work Monday to Friday, 9am to 5pm.

Why Join Us:

Competitive salary and benefits

Supportive and collaborative team environment

Opportunities for professional development and career growth

Convenient location in South Melbourne with easy access to public transport

How to Apply:

Passionate about patient care? Excited to be the friendly face that makes someone’s day? If you’ve got the experience and drive we’re looking for, we’d love to welcome you to our team!

Please include a cover letter (addressed to the Practice Manager) outlining why you’re the perfect fit for our team, and your availability.

Your future starts here!

(Note: Only short-listed candidates will be contacted).