Support Manager – BLUE IRIS SUPPORT SERVICES

About Us
BLUE IRIS SUPPORT SERVICES is a family-owned and operated NDIS provider specialising in complex mental health care. With offices in Ipswich, Toowoomba, and Morayfield, we support participants across Queensland. As a registered NDIS provider, we are committed to supporting both our teams and participants, helping everyone maximize their NDIS plans and achieve their personal goals.

Our vision is to create an inclusive world where people with disabilities can live the life they choose, supported by accessible, empowering, and individualized services.

Our Mission

Deliver accessible and inclusive services

Foster capacity and independence

Support people with disabilities to live their chosen lives

Break down barriers and provide real choice in all programs and activities

Enable participants to achieve their NDIS plan objectives and enjoy safety, security, and happiness

About the Role
We are seeking a dedicated, full-time Support Manager to lead a team of Disability Support Workers serving Supported Independent Living and community-based clients in Toowoomba, Brisbane, Ipswich and surrounding areas.

Key Responsibilities

Lead, mentor, and support Disability Support Workers to ensure high-quality participant engagement

Foster a person-centered Supports, where people come first

Drive results and proactively solve problems

Collaborate effectively while also working independently as needed

Build and maintain meaningful relationships with all stakeholders

Develop, implement, and evaluate plans to help clients set and achieve personal goals

Facilitate community inclusion and participation, supporting clients to build relationships and pursue interests

Complete buddy shifts with new staff and fill shifts as required

Be available for on-call or after-hours support as needed

Participate in a monthly roster for on-call and after-hours support availability

Travel within Toowoomba and SEQ as required

About You

Proven leadership and people management skills

Minimum 1-2 years of leadership and people management experience

Service-oriented and participant-focused mindset

Strong track record of achieving positive outcomes for participants

Experience in the NDIS disability sector

Minimum 1-2 years of experience working in the NDIS disability sector

Hold a NDIS worker screening Check , Working with Children check, First Aid & CPR certificates, valid driver's license, and have a reliable vehicle

Excellent understanding of NDIS guidelines

Strong administrative and IT skills

Commitment to diversity and inclusion; applicants from Indigenous and CALD backgrounds are encouraged to apply

Why Join Us?

Be part of a supportive, dynamic team dedicated to improving lives

Ongoing training and development opportunities

Flexible, inclusive, and welcoming workplace

How to Apply
If you're passionate about making a difference and meet most of the criteria, we'd love to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you're a great fit for this role.