Flow Support is a small, trauma-informed NDIS provider based in Springwood, QLD.
We’re committed to person-centred, recovery-oriented care that empowers people to live safer, more connected, and meaningful lives.

We’re seeking a compassionate and motivated Support Coordinator / Psychosocial Recovery Coach (Entry-Level) to join our close-knit team.

In this role, you’ll walk alongside NDIS participants living with psychosocial or complex support needs — helping them build independence, connect with the right services, and strengthen their confidence to manage daily life. You’ll coordinate supports, problem-solve barriers, and ensure participants feel heard, respected, and genuinely supported in their recovery journey.

You’ll be out in the community as much as you’re in the office — meeting participants face-to-face, collaborating with providers, and keeping digital case notes in real time. No two days will look the same, and you’ll have the autonomy to make a tangible difference while being guided by a supportive leadership team.

At Flow Support, you’ll never be just a number. You’ll work within a warm, values-led environment where open communication, reflective supervision, and professional growth are part of everyday practice.

Hours & Location

37.5 paid hours per week (Monday–Friday, 8:30 AM – 4:30 PM, with a 30-minute unpaid break)

Base: Springwood office, with community visits across Greater Brisbane

Structure: Permanent Part-Time

Environment: 100% paper-free digital workplace (company laptop/phone provided)

Key Responsibilities

Support participants to understand and implement their NDIS plans

Coordinate and connect participants with appropriate services and supports

Deliver recovery-oriented coaching using a strengths-based approach

Maintain accurate, real-time digital case notes and progress updates

Build respectful, trusting relationships with participants and their networks

Handle complex or sensitive conversations with care and professionalism

Engage in reflective practice, supervision, and ongoing professional development

Uphold NDIS Practice Standards, Flow Support policies, and confidentiality requirements

What You’ll Bring

Minimum 12 months’ experience in NDIS or community support (e.g. Support Worker, Peer Worker, LAC, or Assistant SC/PRC)

Certificate IV or higher (or currently studying) in Mental Health, Community Services, or a related field

Confident, compassionate communicator — both written and verbal

Reliable vehicle and current Australian driver’s licence (essential)

Ability to stay calm, organised, and adaptable in a fast-moving environment

Mandatory Requirements

NDIS Worker Screening Check

Working with Children Check (Blue Card)

NDIS Worker Orientation Module – Quality, Safety and You

NDIS Induction Module

NDIS Supporting Safe and Enjoyable Meals (Mealtime Management) Module

COVID-19 Infection Control Training

Pay & Classification

SCHADS Award Level 2.1 – $34.04 per hour plus 12% superannuation

Level 2.2 applies for Certificate IV or Diploma qualifications

Higher qualifications reviewed prior to offer

What We Offer

Structured 37.5-hour week (Mon–Fri) – predictable hours for balance and sustainability

Friendly, values-driven team – open communication and collaboration every day

Dedicated admin support – less paperwork, more people-focused work

Ongoing mentoring & reflective supervision – professional growth supported

24/7 Employee Assistance Program (EAP) – confidential mental health support

Monthly in-person team gatherings – celebrating wins and staying connected

Digital-first workplace – proud to be 100% paper-free using secure cloud systems