We are seeking an experienced, self-driven Medical Receptionist/Administrator to join our busy and supportive medical practice. The ideal candidate will bring professionalism, initiative, and a strong commitment to patient care and administrative excellence.

Key Responsibilities:

Deliver exceptional customer service both in person and over the phone.

Manage doctors’ appointment schedules, including bookings, cancellations, rescheduling, and patient enquiries.

Handle financial transactions such as EFTPOS, TYRO, and invoicing with accuracy and attention to detail.

Assist with the practice’s online presence, including HotDoc online bookings and recalls.

Maintain the cleanliness and general presentation of the surgery.

Process and manage Medicare claims and item numbers efficiently.

Support the smooth running of the surgery by adhering to policies, procedures, and administrative protocols.

About You:

Minimum 2 years’ experience in a similar medical reception or administration role is essential (applications without relevant experience will not be considered).

Proficient in medical software systems such as Medical Director, Best Practice, or equivalent.

Well presented with a friendly, professional, and genuine approach to patients and colleagues.

Strong computer literacy and ability to work in an organized, efficient, and methodical manner.

Excellent communication skills—both written and verbal.

A team player with a willingness to assist wherever needed within a small, dedicated team.

Compassionate, reliable, and proactive with a strong work ethic and attention to detail.