Position Details:

Work type: Permanent Full-time

Salary Range: QLGIA (Stream A, Level 3-4) $75,235.47 – $83,439.26 + 12% Superannuation

Location: Gayndah

Schedule: 9-day fortnight

Applications Close: 10pm, Sunday 26 October 2025

Why work with us?

There really is no better place to live, work, and play than naturally beautiful North Burnett. The region is home to incredible National Parks, is agriculturally diverse, and offers an idyllic relaxed lifestyle.

Work-life balance, this role offers a 9-day fortnight allowing you to enjoy our beautiful rural location, and relaxed natural environment, while having the space and freedom to explore your potential.

Community and connection, find a sense of belonging and build authentic and meaningful relationships within our close-knit communities.

Affordable living, enjoy a lower cost of living and better housing affordability.

Rural lifestyle, enjoy the rural landscapes, clean air, and laid-back atmosphere.

Rewarding career, this is an exciting time to be joining the team. North Burnett Regional Council offer a dynamic working environment with opportunities for professional development and initiatives to support a healthy work/life balance.

Find out more about our region in the North Burnett Visitors Guide.

ABOUT THE ROLE

As the ICT Officer, you will be a key player in supporting and maintaining the critical systems that drive day-to-day operations across North Burnett Regional Council. Reporting to the ICT Coordinator, this role is central to delivering responsive helpdesk support, managing hardware and software, and contributing to the smooth operation of our networks, devices, and digital platforms.

You will work closely with staff across all departments, providing technical advice, troubleshooting, and training with a strong customer service mindset. From rolling out new equipment to maintaining ICT documentation and asset registers, you’ll bring both structure and initiative to everything you do.

While some tasks may feel familiar, this role offers genuine variety. You could be resolving a service request one day and assisting with system upgrades or projects the next – no two days are exactly the same. This is a great opportunity to build your ICT career in a supportive, regional setting where your contribution makes a real impact.

ABOUT YOU

You are a proactive and solutions-focused ICT professional who enjoys variety in your work and takes pride in delivering high-quality support to end users. With a strong technical foundation and a commitment to customer service, you thrive in environments where no two days are the same.

You demonstrate initiative, sound judgement, and the ability to prioritise tasks in a dynamic setting. Whether you are resolving a helpdesk request, installing new systems, or contributing to project delivery, you bring attention to detail and a methodical approach to everything you do.

Your communication skills allow you to explain technical concepts clearly to a diverse range of stakeholders, and you are comfortable working both independently and as part of a collaborative team. You are also open to learning and adaptable to new technologies, systems, and challenges.

You already hold a current ‘C’ class driver licence, and have relevant qualifications in Information and Communication Technology, (or are currently undertaking formal study in the field). You also bring hands-on experience supporting networks, hardware, software, and mobile devices in a business environment. Proficiency in Microsoft 365 is essential, and the ability to quickly learn Council systems such as MagiQ will set you up for success. A general understanding of the local government sector will be highly regarded.

Key responsibilities will include, but are not limited to:

Implement and maintain computer hardware, software, backups, networks, mobile devices, and related systems.

Support system users with specialist technical advice, troubleshooting and training.

Maintain and deliver high level of customer service whilst undertaking ICT helpdesk activities, ensuring service requests are correctly prioritised and scheduled jobs are executed.

Prioritise, troubleshoot and communicate urgent works for planned and unplanned maintenance.

Assist in delivering projects such as desktop hardware and software renewals and installations.

Develop and maintain technical and procedure documentation including ICT asset registers.

Contribute to the continuous improvement of Council’s ICT systems and processes.

Coordinate user account management.

Build and maintain effective business relationships through effective communication with internal and external stakeholders.

Please refer to the Position Description for full details regarding the responsibilities and requirements of this position.

APPLICATIONS CLOSE: 10pm, Sunday 26 October 2025.

CONTACT: For further information regarding this position, please contact Darren Simpson from the Recruitment Team on 0447 153 948 during business hours.

Benefits of working at Council

Be part of a passionate and talented team

Competitive salaries, plus 12% superannuation

Generous leave entitlements, including 17.5% annual leave loading

Access to “Salary Packaging” and “Novated Leasing”

Healthy work/ life balance, rostered days off (RDO)

Flexible working arrangements

Professional development and training opportunities

Employee ‘Study Assistance’ scheme

Employee Assistance Program for work or non-work-related matters

Relocation assistance applicable to some roles

Additional Information: Accommodation / housing – The North Burnett Region offers a range of affordable housing options, ideal for those entering the property market. For short-term or rental accommodation, we recommend reaching out to local real estate agents, who can provide tailored advice and assist with finding the right fit for your needs.

To be considered for this position, you must have unrestricted rights to work in Australia.

North Burnett Regional Council is committed to maintaining a drug and alcohol-free workplace and is proud to be an Equal Opportunity Employer.

Please note: North Burnett Regional Council reserves the right to close, withdraw, or extend vacancies at any time without prior notice. Applications will be reviewed as they are received, and candidates may be contacted before the closing date.