Are you an organised, detail-oriented professional with a passion for helping others behind the scenes?

We’re a growing NDIS service provider looking for a reliable and motivated Administration Assistant to join our team. This vital role supports day-to-day operations, helps ensure NDIS compliance, and contributes to a positive experience for participants and staff. Bilingual candidates (Mandarin-speaking) are strongly encouraged to apply.

Location Perks:
Our office is conveniently located just 20 metres from Blackburn Train Station, making commuting by public transport a breeze. We also offer free undercover staff parking, providing flexibility for those who prefer to drive.

Your Key Responsibilities:

Provide high-level administrative support to our team and clients

Manage client intake and scheduling appointments.

Maintain accurate participant records and documentation.

Assist with NDIS-related documentation, service agreements, and reporting. Monitor NDIS plan expiry dates and send reminders or renewal documentation.

Respond to client and stakeholder enquiries via phone and email.

Support day-to-day office operations

Assist accounts team with billing clients.

Assist the marketing team with scheduling and monitoring social media content.

Provide support to HR by maintaining staff profiles and track certificates and compliance

What We’re Looking For:

Prior experience in administration (NDIS or healthcare sector preferred)

Bilingual- fluent in English and Mandarin.

Strong organisational and time-management skills

Excellent verbal and written communication

Attention to detail and a proactive attitude

Proficient in Microsoft Office

Familiarity with NDIS processes and platforms is a plus or we can train you.

A genuine interest in supporting individuals with disabilities

Requirement:

High proficiency in both English and Mandarin Chinese (reading, writing, and speaking) is essential.

Minimum Year 12 completion or equivalent qualification.

Current Police Check/NDIS Worker Screening Check (or willingness to obtain)

Working With Children Check (or willingness to obtain)

First Aid Certificate (or willingness to obtain)

What We Offer:

A friendly, inclusive, and supportive work environment

Opportunities for professional growth and development

Make a positive impact in the community

Salary based on experience and qualifications

Applicants must have the right to work in Australia and meet all relevant visa requirements.

Send your resume and a brief cover letter to [email protected]