About the Role

Our small and well-established general practice in the heart of Coorparoo is looking for a Full Time Practice Support Supervisor for an IMMEDIATE START.

This role serves as a pathway to a future Practice Manager. The Practice Support Supervisor will receive guidance and mentorship from the Practice Manager preparing them to successfully transition into a PM role.

In the interim, the Practice Support Supervisor provides leadership, supervision and support to the Medical Reception Team and support to the Doctors and Allied Health staff ensuring efficient clinic operations and high quality patient service.

The successful applicant will also possess exceptional medical reception skills in order to provide outstanding customer service to our patients and doctors.

Duties

Lead and support a small admin team

Support a small clinical team

Manage rosters, training and day-to-day performance

Manage staff leave to ensure coverage for the administration team, including covering shifts at reception if necessary

Medical Reception duties until fully transitioned in PM role

Support reception, scheduling, billing, accounts and compliance

Ensure smooth clinic systems and a great patient experience

Assist with the implementation of effective management practices including effective Risk Management, Patient Recalls and Reminders, MBS numbers, Data Management practices, billing practices, Infection Control, Vaccine management and National Health Screening Programs e.g. Lung Cancer Screening Program

Foster a culture of continuous improvement

Ensure effective implementation and maintenance of our practice's Policy + Procedures in line with RACGP + QPA Accreditation Standards

About You

Experience in Senior Admin or Team Leader roles (healthcare or allied health preferred)

Minimum 2-3 years of senior admin or team leader experience

Strong leadership and team management skills

Organised, detail-orientated and proactive problem solver

Ability to work as part of a multi-disciplinary team and understand the cycle of care patient system

An outgoing, friendly and courteous nature

General practice medical reception experience

Experience with Best Practice

Experience with accounting software MYOB or XERO (preferrable)

Available to work Monday to Friday (during the hours of 7:30am - 6pm)

Must have a National Police check conducted within the previous 12 months

Australian citizens or permanent residents only