Practice Manager - East Toowoomba

Magnolia House Psychology and Therapies Centre

Job description

Location: East Toowoomba, Queensland
Website: magnoliahousepsych.com.au

About Us

Magnolia House Psychology and Therapies Centre is a well-established mental health practice dedicated to providing quality psychological services to our community. We operate two busy clinics - one in Toowoomba and one in Brisbane - with over 40 team members from diverse professional backgrounds including psychologists, social workers, occupational therapists, counsellors, art therapists, play therapists, hypnotherapists, and many other specialised services.

Our practice serves a broad range of clients, including those involved with the family court, children's court, criminal justice system, and other disadvantaged communities. We are committed to creating an inclusive, supportive environment that celebrates diversity in all its forms and provides culturally safe care for all clients. At our core, we're focused on supporting people to be their best versions of themselves - and we're looking for team members who share this passion.

Who You Are

We're looking for a people-centred individual who genuinely cares about making a difference in others' lives. You're not afraid to be different, think creatively, and bring your authentic self to work. You thrive in environments where you can contribute meaningfully to supporting people on their journey to becoming their best versions of themselves. You understand that exceptional client care comes from a place of empathy, respect, and genuine human connection.

The Role

We are seeking an experienced and motivated Practice Manager to join our busy team and oversee the day-to-day operations of our Toowoomba clinic. You will work alongside another Practice Manager who oversees our Brisbane clinic and report directly to the Director of the company.

This is a highly diverse role where no two days are the same - you'll be managing everything from routine appointments to complex court-related matters, coordinating between multiple therapy disciplines, and ensuring our diverse client base receives exceptional service. This is an excellent opportunity for someone passionate about mental health services to make a meaningful impact in a thriving multi-site practice that serves some of our community's most vulnerable populations.

Key Responsibilities

Practice Operations: Oversee daily clinic operations, ensuring smooth workflow and efficient service delivery across multiple therapy disciplines

Staff Management: Coordinate schedules for psychologists, social workers, occupational therapists, counsellors, and other specialists; manage roster planning and team communications

Client Services: Manage appointment scheduling for diverse client needs, handle enquiries, and maintain excellent customer service standards for all community members

Financial Administration: Handle billing processes, Medicare/private health insurance claims, fee management, and basic financial reporting

Compliance & Quality: Ensure adherence to professional standards, privacy requirements, regulatory compliance, and court-related documentation requirements

Administration: Maintain client records, manage correspondence including court reports and legal documentation, and oversee general administrative tasks

Business Development: Support practice growth initiatives and maintain relationships with referral sources including legal, government, and community services

Essential Requirements

Previous experience in healthcare administration or practice management (psychology/medical practice preferred)

Strong understanding of Medicare, DVA, WorkCover, AHPRA, private health insurance, and NDIS processes

Excellent organisational and time management skills

Proficient computer skills including practice management software and Microsoft Office suite

Outstanding communication and interpersonal abilities

High level of discretion and understanding of confidentiality requirements

Ability to work autonomously and manage multiple priorities

Flexibility to work extended hours including some Saturdays as required

Adaptability to work outside standard 9-5 business hours to meet clinic operational needs

Desirable Qualifications

Experience with Halaxy practice management system (training provided if needed)

Experience with Xero accounting software (training provided if needed)

Knowledge of mental health sector regulations and professional standards

Previous supervisory or team leadership experience

What We Offer

Competitive hourly rate of $35 - $38 per hour (depending on experience)

Permanent part-time or full-time position (24-38 hours per week)

Professional development opportunities and training support

Supportive and collaborative work environment within a growing multi-site practice

Flexible working arrangements within operational requirements

Opportunity to be part of a mission-driven practice focused on helping people become their best selves

Work alongside an experienced team of over 40 professionals from diverse backgrounds and specialisations

Freedom to bring your authentic self to work in an environment that celebrates differences

How to Apply

Please submit your application including:

Current resume/CV

Cover letter outlining your relevant experience and motivation for the role

Contact details for two professional references

For more information about our practice, visit magnoliahousepsych.com.au

Magnolia House Psychology and Therapies Centre is a diverse and inclusive employer committed to creating a workplace that celebrates differences in race, culture, gender, and identity. We are a queer-friendly workplace and strongly encourage applications from individuals with lived experience, cultural diversity, and members of the LGBTIQ+ community. We believe that diverse perspectives strengthen our ability to serve all members of our community effectively.

Contact

Georgia Bennett
Phone: 0402 640 229

Email: [email protected] using the subject line: Practice Manager application