About the role

The Minimally Invasive Surgery Centre (MISC), home to Maguire Upper Limb, Gold Coast Carpal Tunnel Clinic and Sports and Orthopaedic Specialists, is seeking an experienced Medical Secretary / Practice Manager to join our team in Southport, Queensland. This full-time role is integral to the smooth running of our private medical practice, supporting our team of highly skilled nurses, admin staff, doctors and Orthopaedic Surgeon/Sports Medicine Practitioner, Dr Michael Maguire. As the Medical Secretary/Practice Manager, you will be responsible for overseeing all administrative and operational aspects of the practice to ensure efficient and patient-focused service delivery in a supportive and empathetic work environment.

To be considered for this role, please attach a separate cover letter and résumé to your application.

What you'll be doing

Be part of a new and evolving branch of Medicine (Microinvasive/Ultrasound-Guided Musculoskeletal Surgery), with patients coming from all over Australia and Overseas to access these revolutionary procedures.

Oversee the day-to-day operations of the practice, ensuring compliance with relevant medical and regulatory requirements.

Supervise Junior Admin staff and organise their workflow.

Coordinate and manage all administrative tasks, including medical billing, patient bookings, correspondence, and records management.

Oversee the day-to-day operations of the practice, ensuring compliance with relevant medical and regulatory requirements.

Liaise with patients, healthcare providers, and insurance companies to facilitate seamless patient care.

Manage and supervise the administrative staff, providing training and guidance as needed.

Implement and maintain effective systems and processes to enhance practice efficiency.

Contribute to the development and implementation of practice policies and procedures.

Assist with planning and coordinating special events, such as patient education seminars.

What we're looking for

A minimum of 3-5 years' experience in a similar medical secretary or practice management role would be ideal.

Strong administrative and organisational skills, with the ability to multitask and prioritise effectively.

Excellent communication and interpersonal skills, with the ability to liaise with a diverse range of stakeholders.

Proficient in the use of medical software and computer applications.

Proficient in medical practice management software (e.g., Genie, Clinic to Cloud, or Zedmed) and Microsoft Office applications

Thorough understanding of medical terminology, billing processes, and regulatory requirements.

Experience with medical billing processes including Medicare, private health insurance claims, and DVA billing

Demonstrated problem-solving and decision-making abilities.

Commitment to delivering exceptional patient-centred care.

A background in nursing would help obtain the role.

Australian citizenship, permanent residency, or valid work visa with unrestricted work rights

Experience in orthopaedic, surgical, or specialist medical practice preferred but not essential

What we offer

At Maguire Upper Limb and MISC, we are committed to providing a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

Ongoing professional development opportunities

Flexible work arrangements to support work-life balance

Discounted medical services for employees and their families

Access to a range of health and wellness initiatives

Free, secure underground parking

Training in all processes and computer programs used in the running of the business

Empathetic and supportive work environment

If you are passionate about contributing to the success of a thriving medical practice, we encourage you to apply for this exciting opportunity.

About us

Maguire Upper Limb and MISC is a leading provider of orthopaedic care in Southport, Queensland. Our team of highly skilled nurses, administrative staff, and doctors specialises in managing complex upper limb and lower limb conditions, offering innovative, cutting-edge, and evidence-based solutions to our patients. We are committed to delivering exceptional patient outcomes and providing a compassionate, patient-centred approach to care.

Apply now

To be considered for this role, please attach a separate cover letter and résumé to your application.