The role

Be the friendly first contact in our stone showroom while keeping the sales pipeline humming. You’ll qualify leads, follow up quotes, support customers in person and over the phone, and keep our CRM tidy and up to date.

What you’ll do

Qualify new enquiries from phone, email, website and socials

Book appointments and site measures; assign to the right salesperson

Follow up on quotes, samples and orders to keep jobs moving

Serve customers in the showroom (greet, guide, answer product questions)

Build rapport with homeowners, designers and builders

Prepare samples & paperwork; arrange couriers/pickups

Create basic quotes from templates; check pricing and details

Keep the showroom presentation-ready (displays, price lists, brochures)

Update the CRM with accurate notes, next steps and statuses

Coordinate deliveries/installs with operations and keep customers informed

About you

1–3 years’ customer service / admin / showroom experience

Confident on the phone and clear in writing

Strong organisation and attention to detail; loves a checklist

Comfortable with CRMs (HubSpot/Pipedrive or similar) + Google Workspace

Calm, solutions-focused and proactive with follow-ups

Available on Saturdays (rostered)

Nice to have: Experience in interiors, tiles, stone or building materials.

Why Splendour in Stone?

Premium, design-led product and beautifully presented showroom

Supportive team with training on stone products and care

Clear processes, growth pathways and meaningful customer impact