Mac Aid is looking for a people-focused team member to join our crew in Burnley. This part-time, office-based role (3 days per week) is ideal for someone with great customer service skills, a proactive and strong attitude, and a passion for delivering exceptional service to support the smooth operation of the office.

Key Responsibilities:

Provide first-line support to customers via phone, email and in person

Log, schedule and route support tickets

Assist with quoting and customer follow-up

Support invoicing and stock-related admin tasks

Work within a friendly, Mac-focused technical team

About You:

Confident communicator with excellent customer service skills

Background in customer service, retail or sales is preferred

Comfortable multitasking in a busy environment

Team player who enjoys solving problems and helping others

Enthusiasm and/or experience with IT generally and Apple and Mac systems

What We Offer:

Structured training and hands-on development

A supportive and welcoming team culture

Regular office hours on a part-time basis (3 days per week)

Office location in Burnley, VIC with easy access to public transport

Apply Now
We welcome applications from enthusiastic individuals ready to grow their skills in a dynamic support environment. Please submit your resume and a brief cover letter outlining your interest in the role.