Terminal Customer Service Officer

A rare opportunity to join our Terminal Operations team in this fast paced and critically important Administration / Customer Service role.

We are offering

An opportunity to join a business that treats safety as our highest priority

Small and supportive team culture

Commitment to safe working practices

Competitive salary package

Job Summary:

We are seeking an adaptable, enthusiastic and energetic Customer Service Officer to join our team. The successful candidate will be responsible for providing excellent customer service by meeting both our, and our customer's KPI’s. The role involves working in a small and diverse team environment, while also being able to work proactively and autonomously.

Responsibilities:

• Liaise with Customers, Transport and Operations staff to co-ordinate daily inventory control and required movements.

• Liaise with the Site Superintendent on matters pertaining to customer service functions

• Generate and distribute paperwork to drivers/operations staff for receipt/dispatch of inventory

• Support the instigation of Works Orders and attach blend sheets for production scheduling

• Process paperwork in our Inventory System ensuring all movements have been properly recorded

• Generate and print product labels as per requirements

• Filing of movement dockets and other documentation as required

• Monitor and report to customers' on inventory control and movement information

• Conduct site induction training for all visitors/drivers

• Ensure visitors sign in / out of the site visitors register

• Assist the administration team as required, for example, by running regular invoice reports to ensure that all charges to customers are correct.

• Assist with containerised product exports

Skills:

• Strong customer service skills (external and internal)

• Proficient computer skills with high attention to detail

• Excellent prioritising and organisation skills

• Demonstrated problem solving skills

• Excellent verbal and written communication skills

• Knowledge of ADG Code for Transport & Storage of Dangerous Goods’s is desirable

• Ability to adapt effectively to change

Qualifications:

A minimum of 3 years previous experience in a similar customer service or administration based role in materials distribution, transport, freight forwarding or shipping environment is preferred for this role.

A strong commitment to best practices in Workplace Health & Safety

Previous experience in a similar role in chemical storage, distribution, transport or freight forwarding

A keen eye for detail and the ability to rapidly learn systems and processes

Knowledge of Dangerous Goods storage and handling requirements is an advantage

The ability to follow both written and spoken instructions and accurately complete paperwork

The ability to pass a pre-employment medical fitness and Drug & Alcohol test

If this sounds like you we want to hear from you NOW!

Apply Now by forwarding a resume and cover letter to the HR Business Partner.

Please note that shortlisted applicants may be required to participate in psychometric testing.

We are an equal opportunity employer and recognise the value of a diverse workplace.

Recruiters please note:- We will only consider applications submitted directly by candidates and will not accept or consider unsolicited applications from recruitment agencies.