Admin & Debt Collections Officer (Customer Service Focus)

Location: Hawthorn, VIC
Company: Keen to Clean Group
Employment Type: Full-time
Working Hours: 9:00am – 5:00pm (flexible if required)

Are you an organised, confident communicator who enjoys variety in your work?
Keen to Clean Group is looking for a motivated and reliable Admin & Debt Collections Officer to join our friendly head office team in Hawthorn.

About the Role:

This is a diverse office-based position that combines administration, debt collection, and customer service. You'll play an important role in supporting our operations team by managing accounts, handling client enquiries, and ensuring smooth day-to-day office functions.

Key Responsibilities:

Manage debtor follow-ups, payment reminders, and collection calls/emails

Answer inbound calls and assist with customer and franchisee enquiries

Process invoices, receipts, and maintain accurate client and payment records

Use Xero for raising bills, creating sales invoices, and performing reconciliations

Handle general office administration and data entry tasks

Greet and assist walk-in clients and franchise partners professionally

Liaise with clients regarding account balances and payment arrangements

Support management with reporting, documentation, and administrative support

About You:

Excellent communication and negotiation skills

Confident and polite phone manner

Strong attention to detail and time management

Basic knowledge of Xero (raising bills, sales invoices, and reconciliation)

Friendly, professional, and proactive attitude

Previous experience in admin, debt collection, or customer service is an advantage

Minimum 6 months' experience in debt collection or customer service is required

Must be an Australian permanent resident with unrestricted work rights

What We Offer:

Supportive and friendly team environment

Ongoing training and development

Stable, long-term role within an established national brand

Convenient Hawthorn location with flexible hours

If you're organised, reliable, and enjoy a mix of admin, collections, and customer service — we'd love to hear from you!

📩 Apply now by sending your resume and a brief cover letter to [email protected]