Position Overview:

We are seeking a reliable and detail oriented Receptionist/Secretary to join our automotive body repair team. This role is essential in supporting the daily operations of the shop, managing front desk responsibilities, receiving/processing insurance claims, assisting with basic book keeping and ensuring timely payments are made. The ideal candidate will be proactive, organised and comfortable working in a fast paced customer-focused environment.

Key Responsibilities:

Front Desk & Customer Service

Greet customers and visitors in a professional and friendly manner

Answer and direct incoming phone calls and handle general inquiries

Schedule customer appointments and manage the shop calendar

Follow up with customers regarding repair status paperwork and payments

Insurance claim coordination

Monitor various insurance company portals/systems for incoming claims.

Review, Track, and update claim statuses regularly

Communicate with insurance companies to update on claim status.

Assist with documentation and uploading required claim related files.

Administrative & Clerical Support

Create and maintain accurate customer and vehicle files

Handle incoming mail, email correspondence and shop communications

Support estimators and technicians with any administrative needs

Book Keeping & Financial Admin

Assist with basic bookkeeping tasks such as date entry of invoices, receipts and expenses.

Reconcile Payments and prepare summaries for management review

Process online payments according to payment agreements.

Ensure timely billing and help follow up on outstanding customer payments.

Qualifications

Previous experience as a receptionist/secretary or administrative assistant.

Bookkeeping experience required, Familiarity with accounting software

Comfortable making online payments from business accounts

Excellent communication and customer service skills

Proficiency in Microsoft office

Ability to learn Body Shop Management System and insurance claim systems quickly

A good understanding of technology.