A fantastic opportunity exists for a highly motivated individual to join our professional yet friendly team at a private ophthalmology practice. Our practice is currently seeking an additional medical receptionist/administrator who is able to work 3-5 days a week regularly. There will be an opportunity to be a permanent part-time employment for the right candidate.

About Us

Queensland Eye & Retina Specialists (QERS) is a private ophthalmology clinic based in Spring Hill. We are dedicated to provide the premium patient care. QERS is fully equipped with precision instruments and highly trained eye specialists on board. We have a great team culture at QERS.

About the Role

Your role is vital in the delivery of our exceptional patient care. By working closely with our doctors, clinical team and patients, you will provide a high level of administrative support to perpetuate the ultimate experience to our patients and other health professionals.

You will be welcoming, courteous, friendly and professional with patients and team members, while handling administrative tasks and phone calls.

Your primary task will be the following, but not limited to

Meet and greet our patients in a friendly and professional manners

Manage incoming and outgoing phone calls

Electronic referral management (Oculo, Medical Object, Emails, Digital faxes)

Correspondence management

Patient account management including DVA, Medicare, Workcover and Eclipse processing

Manage patient bookings

Prepare quotations

Surgery bookings

Billing and accounts

Liaising with various health professionals

Assisting patients with enquiries

Sending correspondence letters

Offering refreshments to patients

You will be rostered 22.5-38 hours per week (negotiable) between Monday to Friday 7:30am to 5:30pm.

About You

We are seeking for a highly motivated individual who has the following ability

Warm and affable demeanour

Excellent customer service skill

Warm and articulate phone manner

Passion to deliver excellent care

Willingness to learn and to improve

Attention to detail with a focus on accuracy

Multitask and prioritise

Great presentation

Punctual and reliable

Essential Experience Required

Commitment to start a career in the medical field

Ability to work within a fast-paced environment and deliver results with a cheerful and calm demeanour

Demonstrated ability to work within a team and independently

Experience with Microsoft office

Excellent communication and interpersonal skills

Experience in billing and receipting and general money handling

Preferred Skills & Knowledge

Minimum 6 months medical specialist reception/administration experience

Working knowledge of Medicare and Health funds

Experience in Ophthalmology practice

Knowledge of Gentu software or similar medical software

Knowledge of Eclipse billing

Knowledge of theatre bookings & surgical IFC’s

Type speed of minimum 50 wpm & 90% accuracy

Proficient use of medical terminology

If you're interested in applying for the position, please send your resume to Emi Yokoya [[email protected]] along with a cover letter describing how you are meeting the criteria and indicating which days you are available to work.

We appreciate your consideration of QERS as your potential workplace. Due to the high volume of applications we receive, only shortlisted candidates will be contacted.