Why choose us?

Great organisational culture and supportive team environment

Comlink Australia recognises, values and invests in you

Work flexibly (we do our best to accommodate your individual needs and recognise that good work can be done in many ways)

Salary packaging opportunities and attractive salary

Paid Parental Leave for eligible employees

Paid Birthday Leave - enjoy a paid day off on your birthday

Discounted gym membership

Superannuation Match benefit

Employee Assistance Program to help support you through life’s challenges

Paid training and continuous learning and development opportunities

We have created a culture of collaboration, where our table is round

About the role

As a Provider Relationship Manager you will lead Comlink Australia's relationships with brokered service providers, ensuring they consistently deliver high-quality, person-centred, and compliant industry-relevant services to older people and people with disability. The position plays a critical role in delivering outcomes under the Strengthened Aged Care Quality Standards and NDIS Quality Standards.

What will this look like on a day-to-day basis?

Engage with providers – hold meetings, forums, or reviews to maintain strong relationships, address issues, and support quality service delivery.

Oversee compliance – monitor provider performance against contracts, KPIs, and aged care/NDIS quality standards, escalating risks where needed.

Support providers – deliver onboarding, training, and guidance to help them meet compliance, reforms, and continuous improvement requirements.

Analyse and report – review service data, consumer feedback, and incident reports; prepare governance or risk reports for senior management.

Internal collaboration – coordinate with care, quality, intake, and clinical teams to align on provider management and ensure service continuity.

Promote quality and safety – ensure issues, hazards, or complaints are addressed promptly and contribute to continuous improvement initiatives.

Model professional conduct – demonstrate respectful communication, uphold confidentiality, and contribute positively to organisational culture and values.

What skills and experience do you need to be a Provider Relationship Manager?

Minimum 3–5 years’ experience with demonstrated expertise in the provision of services by external providers, procurement, community partnerships, or contract oversight roles in aged care, disability, or community services

Proven ability to conduct service reviews against contractual KPIs and deliver governance reports on provider capability and performance

Strong understanding of sector-specific regulations, standards (Aged Care Quality Standards, NDIS Practice Standards, relevant legislation), and compliance frameworks.

Experience with sector reforms, change management initiatives, and continuous improvement strategies within regulated environments

Excellent communication and interpersonal skills with the ability to build and foster collaborative internal and external relationships and work towards common goals

Exceptional self-management and organisation skills with the ability to effectively plan work and set priorities

Other things you might like to know:

Permanent full-time position (76 hours per fortnight)

Paid compliance checks including NDIS Worker Screening

How to apply

Be creative! Be fun! Be real! Use your cover letter to share with us who you REALLY are! We care more about who you are as opposed to what you are on paper.

What’s your superpower and what value will you bring to our team? You already know the answer, so tell us.

Applications close 7th October 2025.

Who is Comlink Australia?

Comlink Australia has cultivated a culture where people feel included, supported and respected. When you are surrounded by like-minded people with a shared vision; that makes for a pretty awesome place to work.

We are on a mission to become Australia’s most trusted home and community care provider. We empower our people to enrich the lives of our clients every day and support them to live and age well in their homes... and that’s a great place to be.

We choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community.

We would love to introduce you to our values…

Our values are unique, like us. They were developed by our people and speak to who we are as an organisation. They help to define our culture and are the guardrails by which we think, act and make decisions. These are our values:

Our table is round - we are one team, where every voice matters

See the human - we leave our egos at the door and see people as people first

The right way, and again – we are committed to continuously improving to achieve the best possible outcome

Brilliantly bold – we own our decisions and learn from our mistakes

Make a little magic – our clients are at the heart of all that we do!

Do you want to work for a company that lives and breathes these values?

Celebrating diversity

We foster an inclusive equal employment opportunity culture, celebrating diversity in all its hues. We invite individuals from diverse backgrounds, the LGBTI community, those with disabilities, and all walks of life to apply. We believe in a tapestry of ethnicities, nurturing mutual respect and understanding.