Love what you do - and make a real difference doing it.

For over 40 years, Burnie Brae has been at the heart of the Brisbane North and Moreton Bay communities. More than a service provider, we’re a place where people feel welcomed, supported, and truly cared for. We’re now looking for a Service Delivery Team Manager to join our Care Services team in a full-time, fixed-term role for 6 months. This is your opportunity to make a meaningful impact while leading a team that helps shape better outcomes for our community.

About the Role

Reporting to the Head of Care and Member Services, you’ll provide leadership and guidance to our Senior Service Delivery Coordinators, directly shaping the delivery of quality care services in line with the Aged Care Quality Standards.

Working closely with senior and middle management, you’ll drive quality improvement and assurance initiatives while supporting the Head of Care and Member Services to implement operational priorities across the Care Services team.

What You’ll Do

• Lead and manage the Intake/Review, Transport and Scheduling teams, providing clear direction and support.
• Foster a collaborative, high-performing culture built on accountability and continuous improvement.
• Implement and maintain effective governance and administration processes to optimise service delivery.
• Ensure consistent, high-quality services that align with organisational objectives and exceed client expectations.
• Streamline operational workflows to enhance efficiency and client satisfaction.
• Oversee government contracts, ensuring compliance and delivery of targets.

To be eligible for this role, you’ll bring:

• Qualifications in human/community services (Diploma or higher preferred).
• Experience managing and leading a multidisciplinary team.
• Experience overseeing funded programs in aged care or similar.
• Strong problem-solving skills and financial management experience (highly regarded).
• Excellent communication and collaboration skills with the ability to engage across all levels.
• An understanding of the unique nature of community services and the not-for-profit sector.
• Current (or willingness to obtain) National Police Check.
• Minimum of 1 year in a similar role (flexibility may be considered for the right internal applicant).

We’ve Got Your Back

We know great care starts with great staff. That’s why we make sure you feel confident and supported with ongoing coaching and development opportunities.

Why Join Burnie Brae?

We care for our people so they can care for our community.

At Burnie Brae, we’re proud to be recognised as an employer of choice. We believe that supporting our team enables them to provide the best care to our community. As part of our team, you’ll enjoy a range of benefits designed to promote wellbeing, flexibility, and professional growth:

• Salary packaging to boost your take-home pay (up to $15,900 plus $2,650 for meals and entertainment)
• 17.5% annual leave loading
• Flexible and hybrid work options, where applicable
• Access to free mental health support through our Employee Assistance Program (EAP)
• Discounted services including gym, physiotherapy, and massage
• Recognition and reward programs that ensure your work is valued and celebrated
• Staff discounts across Burnie Brae services such as our café, health insurance, and travel
• Access to Blue Light Card savings on retail and everyday expenses

Ready to Make a Difference?
If you’re passionate about helping people live healthier, happier lives, and want to work in a supportive, inclusive, and fun team, we’d love to meet you.

Click apply and send us your CV with a short cover letter.

We are proud to be an Equal Opportunity Employer, committed to building a team that reflects a rich diversity of backgrounds, experiences, and perspectives. Our employees bring unique strengths and share a common passion for making a difference in people’s lives. Diversity goes beyond race and gender - it includes age, disability, veteran status, sexual orientation, religion, and every aspect of identity. We believe that every voice matters, and fostering an inclusive environment is a responsibility we all share.