Surgery Gold Coast clinic

The Surgery Gold Coast clinic is a specialist surgical practice dealing mostly in weight loss surgery.

We’ve been established since 2014 with a very friendly and cohesive group of staff.

Our values are to provide our patients with friendly service and an efficient pathway through their surgical journey. We work hard to make our patients experience as simple as possible. Our team of staff all have the same values and aim to provide a warm & friendly for our patients.

Therefore, we’re looking for someone extremely friendly, efficient, cooperative to join our dedicated team.

One of our staff is leaving to pursue full time university education, and the offered job would replace her.

The position is part time, casual.

The job would involve 2-3 days per week, about 40-50 hours per fortnight, however we are very flexible.

located in Benowa, Pindara Professional Centre – next door to Pindara Private hospital

We are likely moving to a large new purpose-built multi-story medical clinic later this year

Personal Attributes :

We’re looking for a team member who is happy , sensitive and strives to impart happiness and hope.

• Be efficient, respectful and reliable

• Taking pride in oneself and the values we represent

• Work well in a team environment

• Maturity and capacity for guided problem solving

• Capacity for genuine warmth in addressing patient anxieties

• Ability to contribute to our fun and exciting Clinic atmosphere.

• Expectation to be dressed in smart business dress code suitable to a specialist clinic.

• competent with IT and able to troubleshoot

• Preferably have experience at Reception in a Medical Practice

Tasks & responsibilities

Providing exceptional customer service whilst managing phone calls efficiently with exceptional phone etiquette.

Maintain patient appointments, cancellations, changes, confirmations, non-attendance,

post-op checks

Create patient quotes for surgical procedures both manually and electronically

Reply to emails in a timely manner

Organise referrals to other specialists

Patient receipting and invoicing

Health fund, Medicare, & DVA invoicing and receipting

Use of recall system for all tests, referrals, date of patient return, surgery

Organise appointments with dietitian for bariatric patients

Creating theatre lists including faxing and email lists to facilities, anaesthetists and

assistants

Scanning of all documentation for the practice

Shredding of all confidential documentation after scanning

Send clinical correspondence via Medical Objects to GP's and specialists

Reconcile and perform daily banking and EFTPOS settlements

Monitor and respond to messages on answer phone on a daily basis. Amend voice

message to cover weekend coverage and daily coverage of the practice

Replace back-up tapes daily and remove from premises

Provide support, handouts etc for patients

Maintain and monitor medicolegal and privacy obligations of the practice

Ensure all office equipment is maintained and if necessary, take appropriate action

Keep the clinic looking tidy at all times, may require occasional sweeping or mopping

Many of our systems may be new to you, we will train anyone to our very efficient patient management process.