About Us

Dokotela is a trusted provider of mental health services, connecting patients with psychiatrists and support teams through innovative telehealth programs. We also partner with Primary Health Networks (PHNs) and other Third-Party organisations to improve access to quality mental health care across Australia.

About the Role

The Office Coordinator plays a central role in keeping Dokotela’s operations running smoothly. Reporting to the Head of Operations, this role oversees facilities management, office administration, and supports HR processes. The Office Coordinator ensures the office environment is safe, efficient, and well-organised, while providing hands-on assistance to the team to enable them to focus on delivering high-quality patient outcomes.

Key Responsibilities

Office & Facilities Management

Oversee day-to-day office operations and ensure a safe, efficient workplace.

Coordinate office supplies, equipment, IT/telephony, and meeting room facilities.

Manage relationships with building management, contractors, and service providers.

Maintain compliance with health, safety, and workplace standards.

HR & People Support

Assist with HR administration, including onboarding, offboarding, contracts, and maintaining employee records.

Support the administrative tasks required during probation and the performance review documentation process.

Coordinate and oversee leave requests, attendance, and ensure compliance with policies.

Provide responsive support to staff queries, escalating to the Head of Operations where necessary.

Liaising with IT stakeholders such as setting up new employees with system access and managing VPN access.

Administrative & Governance Support

Assist the Head of Operations with reporting, governance, and documentation.

Provide administrative support to the Medical Director and CEO as required.

Manage office communications, including internal announcements.

Maintain discretion when handling confidential information.

Provide general support to team members to ensure smooth daily operations.

Skills & Experience

Previous experience in office management, administration, or HR coordination.

Strong organisational skills with the ability to prioritise and manage multiple tasks.

Familiarity with HR processes, Fair Work standards, and WHS requirements.

Excellent communication and problem-solving skills.

Proficiency with Microsoft Office, SharePoint, and HR/payroll systems desirable.

Qualifications

Certificate IV or Diploma in Business Administration, Leadership & Management, or Office Administration (desired)

Certificate IV in Work Health and Safety (WHS) (desired)

Facilities Management short courses or Diploma (desired)

Why Join Dokotela?

Be part of a purpose-driven company improving access to mental health care.

Support a collaborative team that values quality and innovation.

Opportunity to contribute directly to both people and operational outcomes.