Head of Property & Operations (Property Management Division)

Are you a strategic leader with a passion for operational excellence and property management? Our client is a well-established and growing real estate business seeking a dynamic Head of Property & Operations to lead their property management division. This is a rare opportunity to drive business growth, mentor a high-performing team, and shape the future of a thriving portfolio.

About our Client

Our client is a comprehensive property specialist offering tailored property management and sales services. With a boutique approach and a strong commitment to quality, they are renowned for treating every property with the care and attention they would give their own. Their experienced team delivers personalised service, innovative solutions, and deep market insight across Melbourne's real estate landscape.

About the Role

As the Head of Property & Operations, you will play a pivotal role in leading and growing the Property Management division across both local and offshore teams. This is a hands-on leadership position that blends strategic oversight with operational excellence.

You will:

Actively lead the Property Management team across its local and offshore operations

Drive strategic growth through rent roll acquisitions, referral partnerships, and business development initiatives

Oversee compliance, trust accounting, and regulatory obligations including CAV/BLA requirements and audits

Champion operational efficiency through systems management, process discipline, and software optimisation

Manage team resourcing including recruitment, onboarding, performance reviews, and training programs

Maintain strong relationships with landlords, tenants, and stakeholders, ensuring high levels of satisfaction and retention

Collaborate with Directors and contribute to board-level strategy, reporting, and profitability planning

Ensure seamless onboarding and integration of new properties and portfolios

Attend VCAT hearings and manage escalated tenancy matters

Partner with other business units to maximise cross-selling opportunities and group-wide objectives

Act as a key decision-maker on operational matters, with authority over budgets, staffing, and departmental strategy

From time to time, this role is expected support the team by managing a property or two to keep things humming while team members are on leave or new clients on boarded

This in-office based role offers the opportunity to shape the future of the Property Management business while working closely with a forward-thinking leadership team.

About You

You are a confident and experienced property leader with:

5-7 years experience in Property Management, including 3+ years in a senior leadership role

Proven success business growth and operational management

Demonstrated experience achieving strategic business outcomes

Strong knowledge of the Residential Tenancies Act and compliance frameworks

Exceptional communication, negotiation, and stakeholder engagement skills

A current Agent's Representative Certificate (or Full Real Estate Licence)

A Driver's Licence, and a current Police Check or willing to undergo a Police Check

A proactive, client-focused mindset and passion for real estate

Australian citizenship or permanent residency status

Why Join?

Strategic leadership role with autonomy and influence

Hands-on leadership coupled with operational function

Supportive and collaborative executive team

Opportunity to shape the future of a growing business

Competitive remuneration and professional development

Office-based role with off-street parking available

Apply Now

If this sounds like the right fit for your next move, send in your resume accompanied by a cover letter today or contact Angela Olanda for a confidential discussion on 0402 184 718 or [email protected].