About Us

Immigration Agents is a trusted migration consultancy based in Cairns. We provide expert, honest advice and personalised support across a range of Australian visa types. Our experienced team is committed to helping clients achieve the best possible outcomes with care and professionalism.

Position Overview

We are seeking a dedicated and proactive Receptionist / Migration Case Worker to join our small, supportive team. This full-time role is ideal for someone who is organised, personable, and willing to assist across all areas of office administration and migration case support. You'll play a key role in maintaining the day-to-day operations of our office while contributing to meaningful work in the migration field.

Responsibilities

Greet clients and visitors with a warm and welcoming demeanour, ensuring a positive first impression of the company.

Answer and manage incoming calls, directing them to the appropriate team members in a professional manner.

Schedule appointments and manage the office calendar to optimise efficiency.

Assist in maintaining and updating client records, ensuring accuracy and confidentiality.

Provide administrative support with migration cases, including data entry, document preparation & handling, and filing.

Handle incoming and outgoing mail and emails, responding or forwarding them as necessary.

Coordinate and manage the flow of documents and information within the office.

Take accurate notes and record minutes during client consultations

Assist in managing inquiries and scheduling appointments for visa consultations.

Collaborate with the team to ensure a seamless client experience.

Perform other related administrative tasks as needed.

What we’re looking for

Strong organisational skills and attention to detail

Ability to multitask and prioritise in a fast-paced environment

Excellent written and verbal communication skills

Previous admin or reception experience is helpful but not essential

Proficiency in using office software, including Microsoft Office (Word, Excel, Outlook).

Discretion and respect for confidentiality when handling sensitive information.

If you're ready to take on a rewarding role, apply now or send an email to [email protected] with your resume & cover letter.