Scheduling Officer

CPE Group

About Us

We are a family-owned company and for more than 25 years we have been caring for our clients in their own homes throughout the Perth Metro area, providing the highest level of professional care across multiple client groups including Aged Care, Veteran’s Affairs, Disability and Private Care.

Our core values of understanding, kindness and respect are founded on the care we would expect for our own family, and we are dedicated to providing this same care to each of our clients.

We now have an exciting opportunity for an experienced, enthusiastic, and caring person who would share this commitment and join our team as a Scheduling Officer to provide support to our clients living in the community so they can maintain their independence and quality of life.

We are located in the Garden Office Park in Osborne Park, a new modern office close to public transport and parking onsite included. Facilities include a gym, swimming pool and café.

About The Role

We have an exciting opportunity for a passionate and professional rostering scheduler. This is a full-time position working Monday to Friday.
Reporting to the Scheduling Team Leader and Care Team Manager, this role will be responsible for coordinating the rosters of support workers. The successful person will need to have previous experience as a rostering scheduler and a demonstrated understanding of the Aged Care and NDIS framework and its rostering requirements.

We Can Offer You

Join a high growth organisation

Continue to develop your career with CPE Group in a supportive environment

Ongoing training opportunities

Competitive rates & weekly pay

24/7 EAP Services for you and your immediate family

Tasks and Responsibilities

Allocate shifts and match support workers to meet individual support needs and requirements

Prepare and distribute all employee rosters within required timeframes

Identify scheduling issues and manage proactively, finding solutions within the team

Communicate effectively with all stakeholders including Support Workers, Care Managers, Clients, and Management

Advise Clients, Support Workers, and other staff of any changes to rosters within an appropriate timeframe

Update and maintain records and other information as required

Qualifications & Experience

Demonstrated experience in a similar role

Exceptional customer service skills with the ability to develop and maintain strong working relationships

High level of accuracy and attention to detail

Excellent written and verbal communication and literacy skills

Demonstrated experience meeting hard deadlines

Advanced knowledge of Microsoft Office suite

National Police Clearance

Current NDIS Worker Screening Check (or willingness to obtain)

Our clients are some of the most vulnerable in the community so above all we are looking for people who can listen to them, to make them feel safe, to show understanding and empathy as well as provide the highest level of care with kindness and respect.

If you are this exceptional person and you would like to become part of our team of professionals dedicated to making a difference in the lives of our clients, we would love to hear from you.